Salesforce Consultant

Job Description

We are seeking a dynamic and client-focused Salesforce Consultant to join our Managed Services Team. This role will involve close collaboration with a select group of key managed services customers, acting as their trusted advisor and fostering long-term, strategic relationships. The ideal candidate will have strong Salesforce consulting experience, exceptional business analysis skills, and, ideally, experience with integration solutions. As a central figure in our customer engagements, the Customer Experience Consultant will ensure that our solutions deliver measurable value and align with customer goals.

Key Responsibilities

Client Engagement:

• Build and nurture trusted, long-term relationships with key managed services customers, understanding their business needs and challenges.
• Act as the primary point of contact, providing strategic guidance and regular updates to stakeholders.
• Identify opportunities for innovation and growth within customer organizations.

Solution Design & Delivery:

• Lead discovery sessions to gather, analyze, and document customer requirements, translating business needs into Salesforce solutions.
• Design scalable, efficient, and high-impact Salesforce solutions tailored to customer objectives.
• Collaborate with technical teams to ensure the successful implementation of solutions.

Managed Services Excellence:

• Monitor and manage customer accounts, ensuring consistent delivery of services that meet or exceed SLAs.
• Proactively identify and address potential issues or risks, escalating when necessary to ensure resolution.
• Conduct regular service reviews with customers, presenting insights, performance metrics, and recommendations.

Collaboration & Coordination:

• Work closely with cross-functional teams, including technical consultants, project managers, and service delivery leads, to ensure seamless service delivery.
• Share knowledge and best practices with internal teams to enhance overall service quality and team performance.

Process Improvement:

• Continuously assess customer processes and workflows, recommending optimizations to enhance productivity and outcomes.
• Provide feedback to improve internal managed services processes, tools, and methodologies.

Thought Leadership:

• Stay up-to-date with Salesforce platform developments, trends, and best practices, sharing insights with customers and internal teams.
• Facilitate workshops, training sessions, or webinars to educate customers on Salesforce features and capabilities.

Qualifications:

• Proven experience in Salesforce consulting, with a strong track record of delivering successful implementations or managed services engagements.
• Exceptional business analysis skills, with the ability to translate complex requirements into practical solutions.
• Experience with integration platforms (e.g., MuleSoft) is highly desirable.
• Strong interpersonal and communication skills, with the ability to influence and inspire stakeholders at all levels.
• A proactive, problem-solving mindset and the ability to thrive in a dynamic, fast-paced environment.
• Familiarity with ITIL processes and managed services delivery is an advantage.

Education & Certifications:

• A degree in Information Technology, Business Administration, or a related field is preferred but not required.
• Salesforce certifications (e.g., Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant) are highly desirable.

At J4RVIS, everyone has a purpose and everyone has a role no matter how big or small the role is. It's part of our DNA and part of our values.

Additional Information

WHY YOU SHOULD JOIN J4RVIS:

Become better at what you do. You will be challenged to learn every day, work on exciting projects and be provided with unique learning and mentoring opportunities from our CTA.

Be yourself. “Everyone has a role, everyone has a purpose.” Be the leader you wish you had and bring your authentic self to work. We celebrate each other’s uniqueness.

Succeed from anywhere. No matter if working from the office, from home, we empower you to unlock your true potential through a progressive workplace and provide you with the tools to do so.

Have fun along the way. We place immense emphasis on our culture and our team genuinely enjoys working with each other and spending time together both in and outside of work - never a dull day at J4RVIS!

SOME OF OUR PERKS

• Salesforce/Mulesoft/Project Management certifications paid for by J4RVIS
• Work From Anywhere for up to 4 weeks a year
• Flexible working arrangements
• 3 months paid parental leave for primary carers
• 2 days of study leave per quarter
• Wellness allowance to look after your health
• Home office expense allowance

Are you ready to create a better tomorrow?

“When you join J4RVIS, you become part of a collaborative culture. We are a politics free workplace where everyone has a voice. Everyone is a leader, valued equally for their authenticity, background & skill.”