S&S Banking Consultant

About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

As an S&S Banking Consultant, you are to assess the financial needs of customers and provide options to meet those needs in pursuit of specific sales, service and connected customer targets including addressing customers’ transactional banking needs.

Role Type: Permanent
Role Location: 80 Ann Street, Brisbane City QLD 4000
Work Hours: Full Time (40 hours a week/80 hours fortnight)

What will your day look like?

As a S&S Banking Consultant, you will: 

• Achieve sales, service and compliance targets.


• Generate opportunities for sales specialists for Stores, and Life products using the agreed sales process.


• Provide recommendations to the Store Manager or Store Leader for initiatives to improve sales performance of the store.


• Assess customer needs through open and targeted communication with customers and recommend appropriate options using the agreed sales process.


• Provide accurate and timely service by processing over-the-counter transactions (deposits, withdrawals and transfers in an efficient and accurate manner.


• Actively promote and support customers in the use of alternative electronic distribution methods for conducting day to day banking (e.g. ATM, Phone Banking, Internet).


• Proactive identification and escalation of risks and issues related to your role responsibilities& captured as a service request in Ignite. Adherence to the bank's complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.


• Ensure a safe environment that allows all staff across the bank the ability to escalate and discuss issues and risks with their Leader or LOR.


• Accountable for maintaining high data quality standards by ensuring information captured in bank's systems and documentation are correct and maintained in a timely manner.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:  

• Tertiary Qualifications in business, commercial or finance are desirable.


• Demonstrated experience in a retail customer sales & service environment


• Attention to detail – accurately checking and processing tasks and showing concern for all aspects of the role.


• Communication Skills – ability to convey and explain information, coherently and confidently both oral and written.


• Financial skills – understanding and application of pricing, margin, expense management,and profitability principles.


• Negotiation skills – exploring opportunities with a view to mutual benefit and acceptance.


• Problem solving – ability to seek out information and break down problems and situations into simple lists of components, options or alternatives.


• Rapport Building – use interpersonal style to establish and develop relationships.


• Social skills – using appropriate behavioural styles to develop relationships and influence others

You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 126451 .
 

Job Posting End Date

28/10/2026, 11.59pm, (Melbourne Australia)