SA/NT Regional Leader

Job Description

Are you a seasoned loss adjusting leader ready to shape performance, growth and client outcomes across South Australia and the Northern Territory?

We're seeking a commercially focused Regional Leader to oversee regional operations, strengthen client relationships and lead high-performing teams. This senior role suits someone who thrives in a dynamic environment, leads confidently and is driven by delivering strong business and service outcomes.

Reporting to the Head of Regional, you'll be responsible for operational performance, financial results and sustainable growth across SA and NT, while also managing a portfolio of complex property claims and supporting technical capability within the team.

Why Join Crawford?

This is a high-impact leadership role within a national business, where you'll influence performance, client outcomes and team capability across regional operations. You'll work closely with experienced leaders in a collaborative environment focused on growth, service and continuous improvement.

About You

You are a commercially astute leader with strong property loss adjusting and operational experience. You combine technical expertise with business acumen and the ability to lead teams, build relationships and deliver results.

You will also bring:

• Strong experience in property loss adjusting and operational leadership
• Proven ability to manage financial performance, including budgeting and P&L accountability
• Experience leading geographically dispersed teams
• Strong stakeholder engagement and relationship management skills
• Well-developed communication, organisation and decision-making abilities
• A collaborative, improvement-focused approach
• Experience leading change and improving operational efficiency
• Relevant tertiary qualifications (Accounting, Law, Engineering or similar) preferred
• Current driver's licence

What You'll Be Responsible For

• Lead operational and financial performance across SA and NT regional operations
• Manage budgeting, forecasting and resource allocation
• Maintain a portfolio of complex property claims while mentoring adjusters
• Drive service delivery, operational efficiency and continuous improvement
• Monitor KPIs and ensure compliance with industry standards and internal requirements
• Oversee recruitment, capability development and workforce planning
• Coordinate catastrophe response, including staffing and operational readiness
• Build and maintain strong client, broker, supplier and stakeholder relationships
• Identify and support new business opportunities and growth initiatives
• Manage escalations and complaints, focusing on resolution and prevention
• Support operational change and technology adoption to improve service outcomes

Crawford is committed to diversity and inclusion and encourages applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples.

Visa sponsorship and relocation support may be available for exceptional candidates. A national police check is required.