Number of Applicants
:000+
We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.
Like any good mission, this one starts with our people.
Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.
Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.
The role:
Based at our Brisbane HQ, the Scheduling and Delivery Analyst will oversee and manage real-time GCC performance, including agent rostering and day-of-operations communications. The role covers all onshore and offshore departments and lines of business under the Guest Contact Centers' remit.
The GCC operates from 6:00 am to 7:00 pm, Monday through Friday, and from 7:00 am to 6:00 pm on weekends. You will need to be flexible to work an 8-hour shift within these operational hours from Monday to Friday. Occasionally, weekend and extended hours may also be required.
In addition, you will:
What you need to be successful:
We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
When everyone is included, everyone wins
We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
Ready to apply?
We’re ready to hear from you. Apply now.
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