About you:
- Have at least 5+ years client facing account management and operations experience in digital/programmatic media
- You thrive in a dynamic and fast-paced environment where you roll up your sleeves and get into the weeds of campaign strategies and executions
- Strategic thinking always looking to create opportunities for both clients and Quantcast
- Enjoy technical troubleshooting, e.g. pixel implementation and identifying solutions for your client's needs and have experience making recommendations to clients in order to get the biggest bang for their buck
- Passionate about programmatic media and would love exposure to a plethora of clients (agencies and direct) across Australia.
- Keen to grow and develop your presentation skills and are comfortable with public speaking and facilitating meaningful conversations with external clients
- Have proven experience working with campaign reporting and analytics
What you'll be doing:
- You will lead as the main point of contact for servicing clients within your patch allocation. This involves maintaining end-to-end campaign management, which includes the full suite of campaign delivery, troubleshooting, reporting, optimisations and recommendations whilst solving our client's biggest business problems.
- Develop an account strategy that will maximize the amount of advertiser spend with Quantcast and drive long-term retainer relationships with your clients.
- Drive the on-boarding process of new accounts on both managed services and self-serve
- Consult with clients to understand their business and brand objectives, and develop best-practice campaign setup solutions and data-driven analysis to get them where they want to be.
- Work closely with internal teams (Sales, Technical Operations Support and Engineering) in ensuring that campaigns are set up for success and are in alignment with internal service level agreements.
- Act as a pivotal resource for platform support for both internal and external customers, troubleshooting and working with our technical specialists to resolve any technical issues they may encounter
Bonus Points:
- Modifying SQL to be able to pull the data needed in order to solve problems
- Advanced understanding and proven familiarity with troubleshooting Ad-Servers / Integrations and Tag Implemented platforms