Senior Account Manager

Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what.

About the Role

Due to an internal move, we are seeking an experienced Senior Account Manager for a permanent role within the service team. You will take ownership of a portfolio of service customers for the North Sydney Region. This role is responsible for managing long‑term customer relationships, maximising service revenue, and identifying opportunities to grow KONE’s share of the customer lifecycle. There will be some Business Development aspects of the role, where you are expected to win work, via leveraging relationships.

You will be measured on customer loyalty, retention, service growth and profitability while ensuring seamless collaboration across sales and operations teams.

Key Responsibilities

• Build and maintain strong, long‑term relationships with strategically important customers within your territory.

• Own and manage the service contract portfolio, including renewals, variations, and value‑adding solutions

• Monitor account performance, customer satisfaction (NPS), sales funnel activity and report insights to management

• Identify, develop and close opportunities to grow service revenue, modernisation and lifecycle solutions.

• Negotiate commercial agreements  

• Actively manage customer issues, complaints and risks

About You

• Proven experience in Account Management, Sales or Business Development, ideally within services, building products, construction or technical industries.

• Lift industry experience is desirable but not essential

• Strong customer‑centric mindset and deliver value‑based solutions.

• Confident managing complex, multi‑stakeholder accounts and long‑term contracts

• Commercially astute with sound understanding of profitability, forecasting and sales funnel management

• Excellent communication, presentation and negotiation skills.

Why Join Us?

• Work with a loyal, established customer base across the full lifecycle of vertical transport.

• Opportunity to make a real impact through long‑term relationships, not transactional sales.

• Competitive salary package with performance incentives.

• Enjoy career progression opportunities within a global organisation

• Novated Leasing, ability to purchase leave, extra super, annual bonus and a car space

• Grow with comprehensive learning and development programs covering a wide range of professional skills

Ready to take the next step?
Joining KONE means becoming part of a diverse and inclusive team that values growth, sustainability, and making cities better places to live.