Senior Account Manager (Mandarin Speaker)

Summary Overview:

As a Senior Account Manager (Mandarin Speaker) for the Asia region, you will manage a high-value portfolio of mid-market and enterprise customers. Your primary goal is to move beyond a vendor relationship, positioning yourself as a strategic partner who demonstrates measurable business value and long-term ROI. You will be the commercial lead for our growth in the Greater China Region, requiring sophisticated navigation of large-scale organisations.

What you’ll be doing:

• Strategic Partnership & Trust: Develop and maintain executive-level relationships to position Trustpilot as a mission-critical partner.


• Organisational Navigation: Skillfully navigate large enterprise structures to identify key decision-makers and build influence at the C-suite level.


• Retention & Risk Mitigation: Take responsibility for the full renewal lifecycle (GRR), identifying and reducing commercial churn risks or competitor threats.


• Portfolio Growth: Drive expansion through upsell and cross-sell opportunities to deliver high Net Revenue Retention (NRR).


• Financial & Operational Excellence: Leverage deep financial acumen to understand client budget cycles and business metrics, ensuring accurate forecasting in Salesforce.


• Cross-Functional Leadership: Partner with Customer Success for value realisation and collaborate with Product and Engineering to align our roadmap with the technical requirements of the Asian market. 

We are looking for people with:

• Mandarin Fluency: Professional proficiency in Mandarin is essential for managing the Greater China book of business.


• Regional Knowledge: Deep working knowledge of the Asia market dynamics and business etiquette.


• SaaS Tenure: Several years of experience in account management or renewals within the technology sector.


• Commercial Acumen: Experience meeting revenue targets and a solid understanding of ROI-based selling.


• Strategic Planning: Skilled in building detailed account plans and stakeholder maps for complex, multi-layered organizations.


• Industry Knowledge: A deep understanding of the SaaS ecosystem, digital marketing, and how digital transformation drives business value within the Greater China and Asia markets.

We are:

• Our sales teams are highly collaborative. We’re a great place to work if you enjoy seeing your contributions recognised.


• Our culture is constantly evolving, and our employees grow as we do. You’ll have plenty of personal development opportunities thanks to our in-house L&D team and individual career mapping.


• Creative thinkers. We want our employees to be creative and always advocate for new ways of working.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you


• Competitive compensation package + bonus


• 25 days holiday (plus bank holidays)


• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community


• Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist


• Superannuation, salary continuance and  life insurance


• Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan


• Paid parental leave


• Cycle to work scheme


• A buzzy office with a fully stocked fridge and all the snacks and refreshments you can ask for There are also regular socials, lunches and fun offsite strategy sessions — and tons of opportunities to connect and have fun as a team

Still not sure?

We want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

#LI-Hybrid #LI-KW1