At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.
When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:
- Grow your career with tailored development programs
- Thrive your way with flexible work options
- Make your mark in a high-performing, values-led team
Our Food Service and Convenience business encompasses our wholesale, foodservices and distribution services across the Campbells Wholesale, Superior Food Services, and Independent Grocers brands – servicing small to medium businesses right across Australia. Joining the Food Service and Convenience business at Metcash means the work you do contributes to brands with real purpose, empowering independent businesses and strengthening local communities across Australia.
About the Opportunity
We are currently seeking a Senior Administration & Customer Service Lead to join our team in Alice Springs NT on a full time permanent basis.
This role plays a critical part in supporting branch operations by overseeing financial processes, customer account management, and administration functions. You will ensure accurate reporting, manage customer payments and reconciliations, and provide leadership across administration, telesales, and customer service activities.
In this Role
- Oversee branch accounts payable and receivable
- Manage customer payments, reconciliations, and account queries
- Ensure timely completion of weekly and monthly financial reporting
- Oversee telesales operations within the branch
- Process freight and non-trade expense invoices
- Manage payroll administration, including weekly hours via KRONOS
- Build and maintain strong internal and external stakeholder relationships
- Provide visible leadership and support a positive team culture
What are we looking for?
- Experience in a similar role, ideally within FMCG
- Strong financial acumen and attention to detail
- Demonstrated leadership capability
- Strong communication and stakeholder engagement skills
- Proficiency in Microsoft Office, particularly Excel and databases
- Ability to prioritise, plan and deliver outcomes efficiently
- Problem-solving mindset with the ability to adapt and improve processes
What’s on offer
We’re proud to offer a workplace that supports your well-being, growth, and belonging:
Career Growth: Endless learning and development opportunities
Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
Inclusive Culture: Bronze Employer for LGBTQ Inclusion
⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
Mental Health: Gold accreditation by Mental Health Australia
Flexibility: Flex Ready and Family Friendly Workplace accredited
About Us
Join us and be part of something bigger!
Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.
We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.
We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.
Please note: This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity.
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