Senior Administration Assistant - Wisteria Grove

About RetireAustralia

Since 2006, RetireAustralia has supported residents to lead secure, independent and fulfilled lives within the communities they choose to call home. Our purpose is to serve our residents and customers and be the best retirement community owner, operator and care services provider for older Australians.

We are one of the largest privately-owned retirement village owners, operators and developers in Australia. Our portfolio is comprised of unique retirement communities located across New South Wales, Queensland and South Australia.

In recent years, we have cultivated our development expertise, extended several existing communities and are planning and developing new purpose-built communities in areas with high demand for quality senior living.

About The Position

Are you a meticulous and organised individual ready to take your career to the next level? RetireAustralia is seeking for a Senior Administration Assistant with a flair for finesse to join the team at our Wisteria Grove Retirement Village located in Broadview. In this position, you'll be the responsible for all high-level administrative duties, ensuring that all tasks are performed with precision, timing, and an impeccable sense of professionalism.

But that's not all – when the Village Manager takes a temporary leave of absence, you'll be putting on the Village Manager's hat. Your duties will include implementing village budgets accurately, mastering all RetireAustralia's operational policies, while aligning with all legislative requirements.

Reporting to the Village Manager, your duties will include:

• Coordinating the payment of invoices.
• Preparing and receiving revenue in accordance with financial procedures.
• Responding to emergency alarm calls from residents in strict accordance with Village procedures and guidelines.
• Responding and escalating complaints whilst maintaining effective relationships with all residents.
• Liaising with local community groups to co-ordinate the provision of services and social resources.
• Forwarding sales challenges that arise with outgoing residents, incoming residents, solicitors, and all other stakeholders.
• Assessing, reporting, and actioning any risks and hazards.
• Assisting in the completion of WHS Monthly Action Plans.

ESSENTIAL CRITERIA

You will have:

• Demonstrated success in a similar role.
• Demonstrated knowledge of current industry developments and standards.
• Sound knowledge in Microsoft Suite, database applications and basic financial systems.
• Ability to build rapport and resilience to deal with client complaints.
• Ability to manage and understand the diverse needs and wants of our clientele.
• National Police Check (or ability to obtain).
• First Aid & CPR Certificate (or ability to obtain).
• Ability to pass a pre-employment medical and drug and alcohol test.

To take the next step in your career click 'APPLY NOW' to complete our online application