Senior Associate - Customer Integration

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

This is a hands-on technical role where you will be responsible for setting up secure connectivity between customer systems and ANZ systems. You will ensure the successful file/message integration of Transaction Banking solutions for our Institutional customers. The role will also have elements of project management, as part of co-ordinated activities between external customers and internal ANZ teams.

 
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

 
Role Type: 12 month Fixed Term Contract
Role Location: 833 Collins Street, Docklands VIC 3008 or 80 Ann Street, Brisbane QLD 4000
Work Hours: Full-time, 40hrs/week

What will your day look like?

This role is accountable for but not limited to:

• Connectivity, testing and integration components of implementation projects by thoroughly scoping and executing tasks as per customer requirements


• Implement customer solutions within agreed timeframes


• Manage technical aspects of customer projects, with timely handover of implemented solutions to BAU support teams


• Receive exceptional feedback from customers throughout implementation and as part of Post Implementation Review process


• Situation and Incident management; ensure issues are efficiently resolved within agreed timeframes.


• Work as one team; be transparent and share knowledge with team members


• Build collaborative relationships with colleagues, enabling objectives to be achieved


• Alignment and compliance with ANZ processes, policies and strategy

What will you bring?

To be successful in this role, you will ideally bring the following:

• Completed tertiary qualification in information technology or any business field    


• Relevant experience working in an external client facing Payments & Cash Management role


• Experience in ISO 20022 formats & transformation logic, as well as a strong understanding of connectivity protocols (e.g. SWIFT FILEACT, sFTP, HTTPS) and data encryption (PGP).


• Demonstrated analytical & stakeholder management skills


• Knowledge of Transaction Banking products, channels and processes


• Project related qualification (e.g. Certificate IV in Project Management) or experience working in projects would be advantageous.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 124328 .
 

Job Posting End Date

12/10/2026, 11.59pm, (Melbourne Australia)