Senior Business Analyst

• Provide high levels of technical expertise to, investigate, analyse and resolve detailed and


• complex insurance enquires to ensure a superior client experience.


• Complete task allocated by the lead analyst to prevent, early detect and resolve complex


• data/product related to issues.


• Design, develop and execute plans to ensure the quality of products are maintained to the


• satisfaction of our clients as per each Fund business rules and insurance product designs.


• Support the lead analyst with coaching and guidance to ensure business objectives are


• met.


• Lead investigations and design effort on projects / enhancements


• Lead & drive business improvements in line with the Quality Framework


• Participate in problem solving and collaboration and maintain healthy group dynamics.


• Support, enhance and maintain standard practices & methodology within the team.


• Take action to lead & build relationships between areas, teams, departments, units and/or


• organisations internally and externally to support the achievement of the team and


• business goals.


• Promote a culture of high performance and continuous improvement that values learning


• and a commitment to quality in line with Link’s core values.


• Identify and implement applicable investigatory and rectification techniques.

• Work with Funds, internal / external auditors in delivering components of audits assigned


• by the manager.


• Complete task allocated by the lead analyst to prevent, early detect and resolve complex


• data/product related to issues.


• Work closely with the resources within the IT area and deliver cost effective solutions that


• meet client requirement.


• Work directly with peers to ensure all insurance enquiries are managed in line with SLA’s


• and each Fund Insurance business rules.


• Provide advice, guidance and support through analysis to manage and resolving complex


• insurance queries.


• Assist in projects to review and attend Insurance related functional specs, fund Insurance


• related changes, new fund Insurance related transitions.

• Promote a culture of risk awareness and proactive identification of potential issues.


• Ensure adherence and compliance with all legislative, financial, policy, procedural and


• quality requirements including work health and safety issues.


• Assist in projects to review and attend Insurance related functional specs, fund Insurance


• related changes, new fund Insurance related transitions.


• Maintain all work meeting GS007 standards including completion of assigned quality


• assurance testing and follow ups.

• Developed organisation and planning skills with the ability to deal with demanding


• workloads prioritise and meet strict deadlines.


• Excellent written and verbal communication skills.


• Ability to articulate issues surrounding business, operational and technical risk


• management.


• Strong analytical and problem-solving skills.


• Exceptional attention to detail, time management and organizational skills.


• Commercial, risk aware and outcomes focused.


• Ability to deal with ambiguity, change in role direction and focus when required to support


• the business need; and


• Strong insurance and Superannuation product knowledge


• Thorough knowledge of best practice administration processes and procedures.


• Tertiary qualifications in IT, Business, or a related discipline.


• Strong Business Analysis experience; and


• Superannuation insurance knowledge

Why Join MUFG?

• Join a global financial institution with a strong reputation and long-term growth strategy.


• Lead meaningful remediation and transformation initiatives that improve customer outcomes.


• Work alongside highly experienced professionals in a collaborative and supportive environment.


• Drive operational excellence and make a genuine impact across a complex business.


• Access ongoing career development and leadership opportunities within a global organisation.

If you're a strategic Business Analysis leader who enjoys solving complex challenges, driving continuous improvement, and leading high-performing teams, we'd love to hear from you.