Senior Business Analyst

Position Overview

At Civeo, we believe great businesses are powered by innovative technology, strong partnerships, and talented people. We are seeking an experienced Senior Business Analyst to join our Information Technology team and play a key role in driving business improvement initiatives across our operations.

Reporting to the General Manager - Business Applications APAC, you will work closely with stakeholders across the business to identify opportunities, analyse requirements, and deliver technology solutions that improve operational efficiency, support business growth, and maximise the value of our IT investments.

This role is ideal for a commercially minded analyst who thrives on solving complex business challenges, engaging with stakeholders, and leading system improvement initiatives from concept through to implementation. 

Key Responsibilities

• Partner with business leaders, system owners, and end users to gather, analyse, and document business, operational, and system requirements.
• Lead workshops and design sessions to identify solutions that enhance business processes and information flow.
• Review existing systems and processes, identify improvement opportunities, and recommend innovative technology solutions.
• Produce business cases, system specifications, process maps, reports, and design documentation.
• Support the planning, design, development, testing, and deployment of new applications and system enhancements.
• Coordinate user acceptance testing, implementation activities, and post-deployment support.
• Develop and maintain project plans and schedules for system improvement initiatives.
• Work closely with project managers and technical teams to ensure project milestones and timelines are achieved.
• Ensure solutions align with enterprise architecture, governance standards, and software development lifecycle requirements.
• Conduct research and analysis to support software and hardware recommendations.
• Deliver end-user training, user documentation, and change support to ensure successful adoption of new systems.
• Perform cost-benefit and return-on-investment analysis to support technology investment decisions.
• Provide guidance and mentoring to junior team members and contribute to critical incident resolution when required. 

Qualifications

• Degree or Diploma in Business, Information Technology, Computer Science, or a related discipline. 

Experience

• Minimum 5 years' experience in business analysis, systems analysis, or a similar role.
• Demonstrated experience delivering major business systems transformation and implementation projects.
• Proven capability in requirements elicitation, documentation, analysis, testing, and process improvement.
• Experience developing and delivering user training and supporting organisational change.
• Strong project coordination and stakeholder management experience.
• Experience overseeing the design, development, and implementation of software solutions.
• Exposure to hospitality, food services, food production, or food safety systems will be highly regarded.
• Solid understanding of business process analysis and system development lifecycle methodologies. 

Skills

• Strong analytical, problem-solving, and critical-thinking capabilities.
• Excellent written, verbal, and presentation skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• High attention to detail and commitment to delivering quality outcomes.
• Strong customer service focus and stakeholder engagement skills.
• Ability to prioritise competing demands and perform in a dynamic environment.
• Experience with process mapping, business requirements documentation, and systems modelling.
• Sound understanding of financial concepts, reporting, and business systems.
• Collaborative team player with the ability to influence, coach, and build strong working relationships.
• Self-motivated, adaptable, and focused on continuous improvement. 

About Us  

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, Civeo has a national footprint of approximately 10,000 rooms across twelve villages in Queensland, New South Wales, and Western Australia. In addition, Civeo also operates approximately 16,500 rooms in client-owned properties in remote regions of Western Australia, South Australia and Queensland. With more than 40 years of experience, Civeo supports individuals who live and work away from home.   

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.    

We're safe, welcoming, and proud to encourage Aboriginal & Torres Strait Islander people to join us.