Senior Business Analyst with Unite transformation

Job Description:

Role description - Business Analyst responsible for evaluating downstream
impacts of UNITE transformation initiatives to the Complaints business in
Customer Production and Support. Defines business requirements, supports Agile
delivery teams, and drives business readiness through impact assessments,
process design, SOP updates, training, communications, UAT, BPIV, and change
management activities.  

• Key
  responsibilities 
  
• Conduct
  impact assessments of upstream UNITE Transformation Stream Projects (TSPs)
  to identify downstream impacts to Customer Production and Support.
  
• Should have
  API integration experience in Banking domain to assist in assessments
  
• Partner with
  business and technology stakeholders to elicit, analyse, and document
  business requirements for delivery teams. 
  
• Translate
  business needs into delivery-ready artefacts, including user stories,
  business requirements, acceptance criteria, and backlog items for Agile
  Release Trains.
  
• Facilitate
  workshops and stakeholder engagement sessions to understand business
  processes, requirements, risks, and operational impacts. 
  
• Develop
  current-state and future-state process maps to support solution design and
  business readiness activities.
  
•  Support
  business readiness and change management activities, ensuring impacts are
  understood and effectively managed across affected teams.
  
• Support
  business documentation uplift, including Standard Operating Procedures
  (SOPs), work instructions, and process documentation.
  
•  Review
  training materials and support training delivery to ensure successful
  adoption of new processes and systems.
  
• Prepare and
  coordinate business communications to support change implementation and
  stakeholder awareness.  
  
• Plan,
  coordinate, and execute User Acceptance Testing (UAT), including test
  scenarios, test cases, defect management, and business sign-off
  activities.
  
• Support
  Business Process Integrated Validation (BPIV) and end-to-end testing
  activities to validate business outcomes and operational readiness. Analyse
  risks, dependencies, and operational impacts, and provide recommendations
  to support delivery and implementation decisions. 
  
• Collaborate
  with Product Owners, Architects, Delivery Teams, and Change Managers to
  ensure business requirements and acceptance criteria are clearly
  understood. 
  
• Contribute
  to continuous improvement initiatives by identifying opportunities to
  enhance customer, employee, and operational outcomes.