Senior Claims Adjuster - Financial Lines

{"description": " Job Description

Description

As a Senior Claims Adjuster - Financial Lines, you will be responsible for the end-to-end management of a portfolio of Financial Lines claims, with a primary focus on Professional Indemnity, complemented by exposure to Directors & Officers (D&O), Financial Institutions (FI), and Transaction Liability risks.

You will operate as a technical expert within the Claims team, managing complex, high-value and sensitive claims, while driving proactive claims strategies, consistent reserving and high-quality outcomes aligned with policy intent and regulatory requirements.

The role also requires close collaboration with regional stakeholders, including providing support and technical input into Singapore-based Financial Lines claims where required, ensuring consistency in approach and alignment with Canopius' broader APAC claims strategy.

A key component of the role is the oversight and management of Delegated Claims Authorities (DCAs), TPAs and external service providers, ensuring strong governance, performance management and delivery of service excellence.

Responsibilities

Key Responsibilities

• Manage a portfolio of Financial Lines claims (primarily Professional Indemnity, with exposure to D&O, FI and Transaction Liability) from notification through to resolution
• Act as a technical expert in Professional Indemnity claims, including complex, litigated and high-value matters
• Develop and execute clear claims strategies across multiple Financial Lines products, including liability, quantum and resolution pathways
• Ensure accurate, timely and consistent reserving across the portfolio in line with internal and external reporting requirements
• Provide technical support and collaboration on Financial Lines claims across the APAC region, including Singapore, ensuring alignment in claims approach and strategy
• Act as a referral point for complex Financial Lines claims, providing guidance to internal stakeholders on coverage, strategy and reserving
• Oversee and manage DCAs, TPAs and external service providers, ensuring compliance with delegated authority, service standards and governance frameworks
• Conduct technical claims reviews and audits of delegated partners, identifying trends, risks and improvement opportunities
• Collaborate closely with underwriting to provide insights on claims trends, policy wordings and emerging risks across Financial Lines products
• Engage with brokers, insureds and legal representatives to drive strong commercial outcomes and maintain market relationships
• Contribute to large loss and complex claims management across the Financial Lines portfolio
• Analyse claims data to provide meaningful insights that support underwriting performance and portfolio strategy
• Drive continuous improvement initiatives across claims processes, governance and operational efficiency
• Support business development and retention by demonstrating claims capability and acting as a trusted market-facing representative of Canopius

Qualifications

Skills & Qualifications

• Claims Evaluation
• Claims Negotiation
• Claims Strategy
• Communication
• Escalation Management
• Local Market / Policy Knowledge
• Portfolio Management
• Project/Programme Management
• Third-Party Management
• TPA / DCA Management
• Significant experience (typically 6+ years) in claims handling, with strong core expertise in Professional Indemnity claims
• Broader experience across Financial Lines products (e.g. D&O, Financial Institutions, Transaction Liability) is highly desirable
• Demonstrated experience in managing complex and litigated claims
• Strong understanding of Financial Lines policy wordings and coverage interpretation
• Experience working with or managing Delegated Claims Authorities (DCAs) and/or TPAs
• Experience operating within a Lloyd's or delegated authority environment (desirable)
• Strong understanding of the Australian regulatory environment and claims handling obligations
• Proven ability to operate at a senior level, providing technical guidance and influencing stakeholders
• Strong commercial acumen with the ability to balance customer outcomes and financial discipline
• Excellent communication, negotiation and stakeholder management skills

About Us

Our benefits

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, pension contributions, flexible benefits, discretionary bonus, insurances including health (family) cover, and many other benefits to enhance financial, physical, social and psychological health.

About Canopius

Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd's of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.

At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.

Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.

We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.

We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.", "salary_raw": "Row(double=None, string=None)"}