Senior Claims Manager

Our client is a national authorised representative network. They are looking for friendly, highly driven individuals with great work ethic to join a supportive and collaborative work culture.

Who will you be working with?

You will be working within a nationwide team of insurance brokers. You will be responsible for will be looking after and overseeing a number of their larger clients as well ensuring deliverables in the branch from a claims perspective.


Benefits to successful applicant:

• Attractive salary
• Close-knit management team with a great culture
• Reputable ASX listed company on the city fringe location
• Strong and influential relationships with insurer partners
• Comprehensive benefits package
• Agile, inclusive and diverse workforce
• Continuous learning culture which inspires you to learn, share and grow

Duties and responsibilities include:

• Overseeing a number of their larger clients as well ensuring deliverables in the branch from a claims perspective.
• Liaise with underwriters, clients, Authorised Representatives and other stakeholders
• Manage the initial and ongoing assessment of a portfolio of claims within agreed service standards and duration targets
• Collect accurate information to proceed with a claim and monitor the progress of claims
• Process payments and ensure claims are paid in a timely manner
• Ensure fair settlement of a valid claim by the insured
• Support a fast resolution of any AFCA and PI disputes
• Identify process improvement opportunities

We are looking for someone with:

• Relevant commercial claims experience of at least 5 years
• Experience managing complex claims across multiple lines of insurance
• Experience negotiating favourable claims settlements for clients
• Experience interpreting legislation and insurance policies
• Experience identifying potential issues and escalating for review
• Demonstrated experience in file reviews
• Experience in appointing assessors and legal firms on claims
• Knowledge of RG 271 (Internal Dispute Resolution)
• Strong verbal and written communication skills

If this sounds like your next role, please apply now! Or contact Hazel McDermott from Fuse Recruitment on 0432 391 158 for any questions.

At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you!

If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!

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