Senior Claims Manager - Professional Financial Lines - Melbourne, Sydney

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Gallagher is a global leader in Insurance broking, risk management and consulting, with over 39,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded, for the 13 th consecutive year, the 2023 World’s Most Ethical Companies by Ethisphere Institute (2023) as well as being one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women .

Reporting to the Head of Claims you will be responsible for building the Financial Lines claims team and offering, and developing and selling the value proposition to all Gallagher sales divisions.

You will personally handle some of the most complex and challenging claims that our clients have in these business lines.

You will also be part of the senior claims leadership team ensuring we provide market leading claims advocacy support for our clients.

About you

To be successful in this role, we are seeking an insurance professional with considerable experience in the management of Professional and Financial Lines claims and staff

You will be experienced in:

• Planning, organising, controlling and directing of a group of Financial Lines Claims professionals
• Leading a culture of claims advocacy
• Overseeing and be involved where necessary of all large and potentially complicated claim related matters (financial lines focus) and assist claims personnel in ensuring the client gets the appropriate policy benefits
• Working collaboratively with other Senior Claims Managers and Brokers
• Large and complex losses, Claims with multiple co-insurers, Navigating the London and overseas insurance markets
• Strong stakeholder management and the ability to communicate and negotiate difficult disputes
• Developing effective working relationships and good influencing skills to work across the business
• A deep understanding of insurance products and markets with Financial and Professional risks your primary focus (you’ll be regarded as a market expert)
• Passing on your knowledge to other Claims staff taking pride in seeing them professionally grow
• The skills to work in a fast paced and dynamic business that does not sit still. Ambiguity isn’t a problem for you

Gallagher Benefits – we offer great benefits and career development opportunities including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks’ Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary scarified superannuation options.

Apply now via our career’s website, or for further information, please contact our Talent Acquisition team at [email protected]

Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third-party provider.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. We are committed to providing a working environment that embraces and values diversity, equity and inclusion.

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.