Senior Claims Specialist

{"description": " General information

Country: Australia

Creation Date: 05-Mar-2026

Employment Type: Permanent

Employment Type: Full time

Ref #: 1234572370

Description & Requirements

Senior Claims Specialist, Property Claims

Are you a Senior Claims Specialist or Senior Loss Adjuster, with knowledge of the Insurance Contracts Act, looking for the opportunity to leverage technical expertise from senior team members? Do you like the sound of joining a company with a proven track record of promoting from within, and who puts a real focus on development & growth opportunities, with a defined career pathway?

If you're detail-oriented and possess strong analytical and communication skills, then read on to find out more!

Who are we?

At Liberty, we take a long-term view, and part of that is building genuine relationships, both internally with colleagues and externally with our clients and brokers. Our people have the opportunity to make a real impact; we want to grow people's careers, recognize their potential, celebrate their uniqueness, and provide them with the knowledge and environment to succeed.

Liberty's leadership team and management have the stability, experience, and foresight to guide us through the ups and downs of the financial cycle, while empowering our teams to focus on market relevance and delivering quality customer service.

Other benefits include:

• Wellness and Inclusion - our employees are what make us outstanding, and we celebrate diversity. We offer a range of tools to support employee well-being and diversity, inclusion, and equity, such as well-being training, cultural induction days led by senior leadership teams, EAP guidance, employee led community groups, generous parental leave allowance, fresh fruit, and more.
• Career Development - comprehensive induction program, promotions from within, extensive technical and non-technical training, regional and global travel and secondment opportunities, management and leadership development programs, change management training, and more.
• Community and Environment - our charities align themselves with the Liberty philosophy of helping people live safer and more secure lives, and all Liberty employees are actively encouraged to get involved in giving back to the community. Whether that means participating in company-organized volunteering opportunities, attending fund-raising events, or using your extra paid day per year of service leave dedicated to community service.

Why Liberty?

• Our underwriting & claims methodologies and technical expertise.
• NIBA General Insurer of the Year 2021 and NIBA Specialty Insurer of the Year 2022, 2023, 2024 & 2025.
• Local Underwriting/Claims authority.
• Stable proven leadership.
• Our Market Approach is built on capability, consistency, and personal rapport.
• Market-leading products.
• Our product development team ensures we are quick to address gaps and introduce new products to the market.
• Autonomous, performance-oriented culture.
• Global organization - Opportunities for secondments.
• Profitable year on year since establishment.

Key responsibilities?

• The Senior Claims Specialist, with minimal supervision, proactively handles a book of first party specialty lines claims throughout the entire claim life cycle. Responsible for investigating and assessing claims promptly, including analyzing appropriate reserves and settling/closing claims in an expeditious and economical manner within prescribed authority limits for the line of business. Responsibilities include, but are not limited to:
• Interpreting policy coverage to determine if coverage applies to claims submitted.
• Managing and adjusting all incoming insurance claims for relevant business line, delegating administrative/ processing tasks to the offshore shared services team where appropriate.
• Establishing and setting reserves for indemnity and defence costs, reviewing reserves on a regular basis to ensure adequacy.
• Authorising payments in accordance with internal processes and within scope of authority, settling claims as expeditiously and economically as possible.
• Ensuring that internal and external stakeholders and Liberty clients consistently receive a high level of claims service that differentiates Liberty from its competitors.
• Providing instructions to external service providers with respect to coverage, investigation and ultimate settlement of claims.
• Identifying opportunity's and liaising with the Recovery team to ensure all avenues of recovery are pursued. Preparing files for suit, trial or subrogation where necessary.
• Participating directly in mediation/ arbitration meetings and actively participating in settlement discussions.
• Providing information to management on the existence or development of critical losses and advising relevant trends within the portfolio.
• Working closely with other business lines in raising the Liberty profile and assisting in account retention and new business opportunities.
• Managing the overall quality and performance of external service providers.
• Consistently implementing, maintaining and monitoring departmental standards and procedures.
• Working closely with the underwriting and risk engineering departments to promote Liberty's \"integrated business unit approach\" and ensure seamless delivery of underwriting and claims management services.

About you

• Significant previous claims management experience in the Insurance, Adjusting or Legal industry essential.
• Sound knowledge of the Insurance Contracts Act and demonstrated ability to understand and apply legal principles to the management of claims.
• Excellent working knowledge of PC based systems and applications such as Outlook, Microsoft Word, Excel, PowerPoint and database systems for managing contacts, schedules and calendars is required.
• Relevant Insurance, Adjusting or Legal qualification.
• High level of attention to detail
• Strong time management skills
• Highly proficient relationship building skills
• Strong verbal and written communications skills
• Strong, commercially aware negotiation skills
• Strong influencing skills
• Highly developed decision-making skills
• Demonstrated ability to drive for results
• Strong analytical skills
• Strategic agility
• Proven ability to manage a successful portfolio of claims

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