Senior Client Consultant

Come shape the future of education with us.

At Compass, we’re on a mission to transform the school day for everyone. From staff and students to families and administrators, we build smart, seamless technology that empowers people to focus on what really matters: learning, growing, and thriving.

That mission has fuelled our growth into a global scale-up, now supporting over 5,000 schools across 3 countries. Backed by a team of 270+ passionate professionals, our all-in-one school management platform is redefining how education communities connect, communicate, and operate.

We’re now looking for a Senior Client Consultant to join our team!

About the Role & Team

As a Senior Client Consultant, you will work with our government schools to deliver a high standard of customer support and training through a variety of mediums, including video calls, face-to-face classroom-based training and webinars.

In your day to day, you will:

• Represent the voice of the customer and serve as the first point of contact for our new schools.
• Mentor other team members, assisting them in breaking down complex customer problems and providing guidance for solutions.
• Conduct the training of the platform to our end users and also provide post-go-live support to ensure our schools are utilising the platform to its fullest potential.
• Coordinate and deliver high quality onsite product demonstrations and training sessions to both small and large audiences.
• Encourage our satisfied customers to make referrals to peer schools - word-of-mouth is our best source of marketing!
• Manage the overall workflow and process for the implementation & training of our schools.
• Build comprehensive knowledge across our product suite to be able to support our schools to the best of your ability.
• Where applicable, identify opportunities to sell our schools additional modules.

What you'll need to succeed

At Compass, we are always on the lookout for individuals who are able to bring a high level of energy and a positive and can-do attitude to our company. If you’re passionate about partnering with clients, helping them achieve real outcomes, and staying across new ways of working that improves their experience, we’d love to hear from you.

Essential:

• A demonstrated service-oriented approach, with a motivated, enthusiastic, self-starter mindset.
• The ability to stay calm, prioritise effectively, and deliver results under pressure.
• Strong verbal and written communication skills, with the ability to explain information clearly and confidently.
• High attention to detail and a track record of seeing tasks through to completion.
• The ability to build and maintain positive, professional relationships with clients and education staff.

Desirable:

• Comprehensive knowledge and confidence utilising the Compass platform.
• Experience in education (Primary or Secondary) and/or prior experience in a client-facing Customer Success role.

What’s in it for you?

• We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.
• A flexible working environment - our teams work 3 days from our office in North Sydney.
• Learning & Development opportunities & PD budget - we want you to grow and get the most out of your role!
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, live chat and phone support.
• Access to our Parental Leave Program for both primary and secondary carers.
• A supportive, inclusive culture where you’ll be valued and heard.

It is a really exciting time to join Compass. We are growing and are looking for ambitious individuals who want to grow alongside us.

Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• a valid Employee Working With Children Check
• a satisfactory National Police Check
• verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate
• a valid Drivers Licence

Ready to make a difference?

Apply today and help us empower schools to focus on what matters most: teaching and learning.

Find out more about Compass on our website - https://www.compass.education/.