Senior Client Coordinator

Guide Dogs Queensland is a leading provider of services to Queenslanders living with no or low vision. Voted one of Australia’s most trusted charities, and with thanks to the ongoing support of the community, we help people with low or no vision reach their goals and experience everything life has to offer. Our services are all tailored to ensure everyone can fulfil their potential and live life the way they choose.

The role

A rewarding opportunity exists for an enthusiastic Senior Client Coordinator to join our Client Services team, based at our beautiful head office in Bald Hills.

This is a full-time fixed term role until 31 December 2025 (with the possibility of extension).

Our successful candidate will be a hands-on all-rounder working in a fast-paced administration team to safeguard and support the needs of clients and our multidisciplinary team. The role is primarily responsible for supporting and scheduling of our Allied Health staff, and providing high-quality and exceptional service to our clients, volunteers, staff, donors, and external organisations to facilitate a high level of care to people with low vision or blindness.

Our Senior Client Coordinator will undertake the following key responsibilities:

• Organise and provide effective and efficient administrative support for our intake and Client programs.
• Promptly respond to client communications and general enquiries.
• Maintain strict compliance to legislative and regulatory frameworks related to specialist service delivery including but not limited to NDIS.
• Undertake finance tasks such as reconciling receipts, petty cash, and invoice processing.
• Support the Client Administration Manager to meet overall goals and objectives and act in leadership role during absences.
• Actively participate in cross-skilling of other administration team members.
• Complex project work such as resource and report writing.
• Define outcomes and further develop work methods where general work procedures are not defined.

About You 

Our successful candidate will demonstrate the following:

• Related experience within allied health, disability, aged care, or related field (5+ years minimum preferred).
• A strong client and customer focus and a commitment to person-centred service practices.
• Exceptional administration, customer service and communication skills.
• Proficient across Microsoft Suite applications and learning new software packages.
• Advanced interpersonal, problem-solving, and organisational skills.
• Ability to work both independently and in a multi-disciplinary team.
• Comfortable with ambiguity, adaptable to change, and able to meet tight deadlines.

 Benefits

• Attractive and fair remuneration package based on industry benchmarking
• Salary packaging options - up to $15,900 tax free per year
• A rewarding career that makes a real difference
• Great location, beautiful campus
• Wellness initiatives and an Employee Assistance Program

Guide Dogs Queensland has standards of conduct for employees and volunteers to maintain a safe and healthy environment. Our commitment to these standards requires that we conduct background referencing for all persons who will engage in direct and regular involvement with children, young people, and vulnerable adults.

You may also be required to complete video interviews, psychometric testing, and/or a medical check as part of the application process.

How to Apply

Applications to close by Thursday 11 July 2024, unless filled prior.

For more information about our role and to view a position description, please visit our Guide Dogs Queensland website.

Please click on the 'Apply' button to submit your resume and a cover letter explaining your suitability for the role.