Senior Contact Center Support Engineer

Company : Xpt Software Australia Pty

Job Type : Full Time

Sydney, Australia

Job Description - Senior Contact Center Support Engineer

Senior Contact Center Support Engineer (L2)

Genesys Engage
Framework

Configuration
Server, Message Server, Stat Server

SIP Server,
T-Server, URS

Genesys Voice
Platform (GVP)

Composer, Pulse, WDE

CTI and Contact
Center Technologies

SIP/VoIP
Fundamentals

Nice to Have Skills:

Outbound Contact Center
(OCS)

Salesforce/CRM
Integrations

REST APIs

Splunk, Grafana,
Dynatrace/AppDynamics

AWS/Azure Cloud
Knowledge

Verint/WFM
Integration

Scripting
(PowerShell, Python, Shell)

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Senior Contact Center Support Engineer

Job Description - Senior Contact Center Support Engineer

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