Job Title:

Senior Customer Experience (CX) Consultant (10-Week Contract) Immediate Start – 13 July - 18 September 2026

Job Description

We are seeking an experienced Senior CX Consultant to join our dynamic team. This is a client-facing consulting role spanning CX strategy, assessments, qualitative research, behaviour change, digital adoption, and process improvement; delivered across government, enterprise, and regulated industry clients.

Drive meaningful change. Influence government services. Deliver work that matters.

We're looking for an experienced Senior Customer Experience Consultant to join our CX Consulting practice on an exciting 10-week contract, commencing 13 July through to 18 September 2026.

This is an immediate opportunity, so we're looking for someone who can hit the ground running and bring their consulting expertise to a high-profile government transformation project.

It's not your traditional consulting engagement. You'll partner with a government client to help transform how frontline teams engage with customers, improve digital adoption, and shape services that make a real difference to the lives of Australians.

If you thrive on solving complex human challenges, enjoy working directly with stakeholders, and can translate research into practical strategies that create lasting behaviour change, we'd love to hear from you.

What you'll be doing

You'll lead a high-profile government engagement, including:

• Designing and leading qualitative research, stakeholder interviews and workshops.
• Uncovering customer and frontline insights that influence strategic decisions.
• Developing behaviour change and digital adoption strategies.
• Creating frameworks, toolkits and recommendations that improve customer and employee experiences.
• Facilitating workshops with senior stakeholders and executive leaders.
• Applying human-centred design and service improvement methodologies to solve real-world problems.

You'll also become part of our broader CX Consulting team, working alongside experienced consultants who help organisations improve customer experiences across government, enterprise and regulated industries.

What we're looking for

You'll bring:

• 5+ years' experience in CX consulting, service design, human-centred design or a similar advisory role.
• Strong qualitative research and discovery experience.
• Experience delivering digital adoption, organisational change or behaviour change programs.
• Outstanding stakeholder engagement, facilitation and consulting skills.
• The ability to turn complex research into practical, evidence-based recommendations.
• Exceptional communication, presentation and executive influencing skills.

Experience working within government or highly regulated environments will be highly regarded.

Why join us?

This is your opportunity to work on a project with genuine community impact while collaborating with one of Australia's leading CX consulting teams.

You'll enjoy:

• Immediate start on 13 July 2026 for a 10-week contract.
• A high-profile government transformation project with meaningful community outcomes.
• Direct engagement with senior client stakeholders and decision-makers.
• The opportunity to apply customer experience, service design and behaviour change expertise to solve complex challenges.
• A collaborative consulting environment with the potential for future project opportunities.

Ready to make an impact from day one?

If you're passionate about customer experience, human-centred design and helping organisations create services people actually want to use, we'd love to hear from you.

Apply today – interviews will be conducted immediately, with a planned start date of 13 July 2026.

Location:

AUS Sydney - Level 21-Suite 1, 175 Pitt Street

Language Requirements:

Time Type:

Full time2026-09-18