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About Us
Join our dynamic team at SuperCare, an Australian company dedicated to assisting eligible patients with the early release of their Superannuation for medical treatment costs. Our mission is to empower individuals to prioritise their well-being. With more than a decade of experience, we are committed to positively impacting our clients’ lives. We pride ourselves on delivering exceptional customer service and building strong relationships with our clients. With offices in Sydney and Canberra, we are strategically positioned to serve clients Australia-wide.
Being the pioneer and industry leader, we continuously find ways to serve our clients better. As we grow, we're seeking a highly skilled and experienced Senior Customer Service Consultant to join us in delivering unparalleled support to our valued clients.
While our headquarters are situated in Sydney, New South Wales, we are actively seeking candidates residing in Western Australia to cater specifically to our clients in that time zone. This remote position is ideal for individuals located in WA who can provide dedicated support during local business hours.
If you are passionate about making a meaningful impact and thrive in a collaborative, innovative setting, please submit your resume through this platform. We look forward to meeting you!
The Role
As a Senior Customer Service Consultant, you will play a pivotal role in ensuring customer satisfaction and retention. You will be responsible for providing expert-level support to our clients, addressing inquiries, resolving issues, and going above and beyond to exceed their expectations. This role requires a customer-centric mindset, excellent communication skills, and the ability to effectively navigate complex situations.
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