Senior Customer Success Manager

Who we are
 
 

What we do  

RELEX Solutions delivers a unified supply chain planning platform for retailers and manufacturers, enabled by proven AI technology. We help companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end-to-end value chain.   

With a global team of over 2,000 professionals, we work side-by-side with our customers to solve real problems with lasting impact. Companies trust RELEX to increase product availability, boost sales, deliver actionable insights, improve sustainability, and drive profitable growth. Join us and make an impact on the world and your career! 

In response to our fast growth and market expansion, we are looking for a Senior Customer Success Manager to join our team in Australia!

What we need you to do and be 

• As a Senior Customer Success Manager, you are responsible for the strategic development of our tier 1 and 2 customers’ business processes and understanding their needs.


• You will also be responsible for developing and maintaining executive/senior level customer relationships


• You are responsible for the proactive identification of the needs of our customer and communicating measurable delivered value.


• You will be monitoring customer’s key performance metrics and taking necessary actions to improve.


• You will be measured on customer satisfaction, NPS (net promotor score), reference-ability and documenting the value RELEX bring to our existing customers by measuring KPIs.


• Net Revenue Retention (NRR) is core outcome metric in Customer Success, by keeping customers happy, proving measurable value with KPIs/ROI, running strong governance and stakeholder coverage, and spotting/creating expansion opportunities in close collaboration with Sales

• 10+ years’ experience in B2B relationship building on executive/senior level, developing customer accounts and building relationship towards C-level in large organizations.


• Experience from working with customers in grocery, consumer products goods (CPG), DIY, fast-moving consumer goods (FMCG) retailers or suppliers.


• Experience from strategic account management and proven track record in commercial growth for your customer base.


• Process and software solution experience in any of the following areas:


• Supply Chain Management (demand planning, inventory management, replenishment)


• Space & Assortment


• Promotions and Markdown


• Workforce (management, optimization, workload forecasting)


• Excellent communication skills in English

What we offer in return 
You’ll be supported and given the space to thrive. We offer meaningful work, flexibility, and a culture that backs you to share your voice and be authentic.   

• Responsibilities with company-wide implications from day one 


• Responsible for customer development and relationship management with our customers C-level 


• A front row seat within the international customer organization of a rapidly growing software company 


• A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged 


• International career and learning opportunities


• A position where you can help retailers fight against food waste 

These are the RELEX key benefits  

• Flexibility in how and where you work 


• Room to thrive in a fast-growing global company with a good market position 


• Practical benefits that support work, family, wellness, and everyday life 


• Annual leave 


• Diverse, inclusive, and supportive work culture 


• Work that meaningfully reduces waste and improves sustainability 


• Ownership, autonomy and flat hierarchies 


• Two paid volunteering days each year 

We are a global community of different cultures, voices, and experiences. We celebrate what makes us unique and connect through what we share, in an authentic and safe environment. Together we shape the future, and each other. 

If you feel this is the opportunity you don’t want to miss, you can apply by sending your cover letter and resume through the application form as soon as possible.    

Please note that to be considered for this position, you must be based in Melbourne or Sydney and hold a valid work permit. We’re excited to connect with applicants who meet these criteria and share our passion to do hard things, trust each other, and build what’s next for the product, the planet, and the people.  
 
Please note that we cannot process any applications through email.       

Apply today and be part of the future. Be RELEX!