Senior Experience Designer

Since 2024, 7-Eleven Australia has joined 7-Eleven international to be part of the biggest retail network across the world, represented in 20 countries with over 84,000 stores. We have big growth plans in Australia and a lot of opportunity for someone who wants to be part of ever growing retailer with a global footprint. 
 

Firstly, what we offer you! 

• Vibrant Open Office in Richmond. Work in a dynamic, collaborative space that sparks creativity 
• Work Your Way. Enjoy the perfect balance of remote flexibility and in-office collaboration—get the best of both worlds
• Make a Difference. Take a paid day off each year to volunteer for a cause you’re passionate about
• Fuel Your Day. Enjoy free 7-Eleven coffee and snacks in the office—because great ideas start with great coffee
• Family comes first. Get up to 15 weeks of paid parental leave for the primary carer and up to 4 weeks for concurrent leave, so you can focus on what matters most
• Stay Social & Connected. Join our Social Club and Open Committee for regular events, celebrations, and fun activities
• Grow Without Limits. Access unlimited LinkedIn Learning courses and invest in your personal and professional development
   

7-Eleven has reimagined what work means for our people and, with a focus on agile, our exciting new way of working is designed to increase collaboration, provide greater flexibility, and deliver rewarding development opportunities. Central to enabling this transformation is a focus on design thinking and experience design: to uplift our organisational capability in creativity, iterative development, human-centricity, and above all, innovation.

Our Senior Experience Designer is responsible for supporting and delivering on 7-Eleven’s ambition towards becoming a design-driven organisation. You will help our design team in educating the organisation on design and design thinking; supporting on the delivery of key strategic projects, as well as playing a part in forming the foundation of UX/UI operations for the design team.

What a typical day might consist of …

• Assisting with scoping and planning user-experience design projects with a senior design manager and/or PO, leaning on UX/UI toolkits and a design mindset
• Assisting in running educational activities that contribute toward building out design thinking capability across the organisation
• Supporting the development of a design culture and identity at 7-Eleven
• Supporting in the development and execution of educational presentations and workshops on design practice and design thinking
• Connecting multidisciplinary stakeholders and partners around key CX/UX flows, journey maps, user stories, service blueprints and other design artefacts
• Offering thought leadership, mentorship and advice to team members and stakeholders
• Representing experience design and championing the customer in everyday engagements with the business
• Balancing desirability, viability and feasibility in design development
• Contributing to the development and management of design operations (focusing on evolving a design system)

What's in your toolkit …

• Experience in conducting CX/UX research and conducting collaborative brainstorming or co-design workshops
• Application of HCD and/or UX research skills such as: card sorting, heuristic reviews, ethnographic research methods, reframing, affinity diagramming, A/B testing and behavioural analysis and synthesis
• Developing wireframes from low through to high-fidelity across both iOS and Android operating systems
• Applying CX/UX design to strategic business problems 
• Strong communication, presentation, workshop facilitation, coaching and influencing skills
• Strong creative confidence, driving creative design and insight within a team and pushing team members to think beyond the box
• Experimentation tools and methods for conducting design sprints, rapid prototyping and feedback
• Ability to project plan and scope design work and ability to identify risks 
• Experience in Agile ways of working, utilising tools like Jira, DevOps etc
• Strong proficiency on collaborative design platforms such as Miro, FigJam, Notion etc
• Demonstrated capability on tactical design platforms such as Figma and Adobe Creative Suite
• Experience with research design platforms such as Dovetail, Askable, Maze, Optimal Workshop, TheyDo, Smaply etc
• Up to date on latest design tools, methods and platforms

It would be even better (but not essential) if you …

• Have practical experience in one of the following design disciplines: UX, UI, customer experience strategy, service, interaction, experiential, product or industrial design, particularly in the consumer goods and/or retail industry, bridging digital and physical experiences for both customers and team members
• Member of industry associations, community groups

At 7-Eleven our people are at the heart of everything we do. We are committed to creating a workplace that fosters inclusion and celebrates diversity. We strive to make every single 7-Eleven team member feel heard, valued, and respected no matter who they are or what diverse characteristics reflect their unique identity. We are proud to be a Diversity Council Australia Inclusive Employer 2025-2026 and Gold Accredited with the Australian Workplace Equity Index.

At 7-Eleven, we are committed to ensuring that all prospective employees have the opportunity to perform at their best throughout our recruitment process. If you require any adjustments to support an inclusive and accessible experience, please contact us for a confidential discussion at [email protected].

** Please note, this email is strictly for adjustment requests related to the recruitment process. Other inquiries sent to this mailbox will not be actioned. **

To find out more about our current opportunities follow us on LinkedIn or view our careers page.