Senior Fleet Services Consultant

FleetPartners is an ASX-listed established leader in vehicle fleet leasing, fleet management and diversified financial services across Australia and New Zealand and offers consumers, businesses, and governments access to solutions including fleet leasing, fleet management services, novated leasing through its suite of brands. 

THE ROLE:

We’re seeking a motivated and experienced professional to support the guidence of the Fleet Services Team at a senior level, while actively contributing to delivering outstanding service to our customers.

In this role, you’ll play a key part in the day-to-day operations of the Fleet Services function, which includes Fuel, Infringements, Registrations, and Toll management. Reporting to the Fleet Services Manager, you’ll help set the standard for service delivery, drive continuous improvement, and foster a collaborative, high-performing team environment.

What You’ll Do:

• Support and oversee fleet services processes, including fuel cards, infringements, tolls, and related administration.
• Work alongside the team to ensure customer queries are resolved quickly and effectively.
• Serve as the first point of contact for team members on system or process issues, offering direction, guidance, and problem-solving support.
• Coach, mentor, and cross-train team members to enhance skills, engagement, and team capability.
• Identify opportunities to improve processes and systems to boost efficiency, compliance, and service quality.
• Assist the Fleet Services Manager with process documentation, communications, and broader operational support.

ABOUT YOU:
You’re approachable, supportive, and thrive when helping others succeed. You bring strong administrative or customer service experience, excellent problem-solving skills, and a collaborative mindset, with a genuine commitment to delivering exceptional outcomes.

Key Attributes:

• Understanding of fleet operations, or experience in a similar administration environment, is desirable.

• Strong communication and interpersonal skills, with a focus on teamwork and process improvement
• Highly organised, proactive, and committed to delivering high-quality service
• Ability to coach, mentor, and inspire colleagues to enhance team capability.

THE PERKS:  

We offer more than just a role:

• 27 days of annual leave per year.
• Hybrid work flexibility with a stunning and convenient office location overlooking the bridge!
• Ongoing training to help you develop and grow with real career development opportunities
• A ‘Dress for your Day’ policy
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers
• Rewards programme, including a range of discounts from a variety of retailers.
• An extensive range of other employee benefits.

If you’re ready to take the next step in your career and play a key role in our Fleet Services team, apply now and grow your career with us!

Offer of employment with FleetPartners Group is conditioned upon the successful completion of a background check, subject to applicable laws and regulations.

Awards

Top 101 Australian Workplaces for Women 2025

Certified carbon neutral fleet organisation

WGEA Employer of Choice for Gender Equality

Work180 Endorsed Employer for Women [link removed]

Supply Nation member