Senior IT Support Engineer

Senior IT Support Engineer job available at Financial Services organisation | Melbourne CBD | Permanent | ASAP Your new company
A national Financial Services organisation requires a Senior IT Support Engineer for a permanent opportunity commencing ASAP, based in their Melbourne CBD office. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.

Your new role
In this exciting role, you will be:

• Providing level 2/3 IT support to ~450 employees in Australia.
• Performing technical support of servers, network and hardware.
• Assisting with the delivery of infrastructure projects.
• Acting as an escalation point for junior members of the IT team.
• Managing Identity and Access Management (IAM).
• Maintaining and developing documentation and knowledge base articles.

What you'll need to succeed
To be successful in your application, you will need:

• Prior experience in providing level 2 end-user IT support in a corporate setting.
• Sound knowledge of Windows 10 / 11, iOS / Android, Active Directory, Windows Server, Office 365, Intune / SCCM, ServiceNow / Jira ITSM tools and Network troubleshooting.
• Highly developed troubleshooting and problem-solving skills.
• A tertiary education in Information Technology, as well as Azure, Microsoft and ITIL certifications are beneficial.
• Prior experience working in a Professional Services organisation is highly regarded.

What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, in a role that offers exposure to leading technologies and projects. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to [email protected]#3000898