Senior Manager, Customer Strategy

SENIOR MANAGER, CUSTOMER STRATEGY - CONSUMER - SYDNEY

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing being.

Let's care for tomorrow, so we can create a better future together, for everyone.

About the role

The primary purpose of this role is to lead the creation and embedment of the enterprise customer strategy. The role contributes CX insights to the development and delivery of Allianz Australia's strategic business plans, with an emphasis on identification and steering of high impact cross-divisional initiatives which are key to the uplift of customer sentiment and experience.

• Orchestrate the scoping, design, and tracking of enterprise priorities and strategic initiatives that deliver on the customer strategy.
• Develop, refine, and embed the organisational Customer Strategy, ensuring divisional priority roadmaps align with the future customer vision.
• Drive and enable a CX Engine room, ensuring cohesion across customer-led decisioning in the organisation.

• Own and deliver the Customer Steering Committee, engaging General Managers and key local and global stakeholders to ensure maximum-impact agenda coverage
• Coordinate key customer-focused programs, including the annual Customer Festival and cross-OE best-practice sharing initiatives.

• Monitor emerging trends and competitor activity, applying customer sentiment analytics to generate industry insights and inform enterprise improvements, including Net Promoter Score (NPS), Voice of Customer (VoC), and strategic planning inputs for the Board and Senior Executives.

About you

• Degree in Marketing, Data, Behavioral Economics, or a related field, with a preference for postgraduate studies or equivalent experience.
• 10+ years' experience in customer insights and organisational strategy, or a related field
• Exceptional influencing skills, with the ability to collaborate in matrixed environments and build strong partnerships across functions, including at an executive level.
• Proven ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making.
• Strong business acumen with the ability to connect data, process, and technology to business outcomes.
• Strategic thinker who can design directional roadmaps (multi-year) while driving near-term execution (6-12 months).
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

Join us. Let's care for tomorrow. www.allianz.com.au/careers

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

Join us. Let's care for tomorrow. www.allianz.com.au/careers