Senior Manager, Enrolment Services

• Key leadership position to contribute to student experience

• Full time, continuing position

• Base salary of $156, 277 +17% superannuation

About the opportunity

Are you an experienced leader in student administration ready to shape how enrolment services support the student journey?

We are seeking a Senior Manager, Enrolment Services to lead a large, high-performing team, consisting of multiple Team Leaders and their respective teams to deliver critical enrolment services across the student lifecycle at University of Sydney. Working under the broad guidance of the Director, Student Services, you will ensure enrolment services are responsive, compliant and aligned to strategic priorities.

This role combines operational leadership with service improvement and transformation. You will work in partnership with students, student groups and stakeholders to coordinate processes, systems and services that enhance the student experience, while ensuring strong governance and policy compliance.

As part of the Student Services Portfolio within the Division of the Academic Registrar, you will use data, benchmarking and stakeholder insights to drive outcomes, strengthen service delivery and foster a positive, engaged team culture.

Why join us?

• lead a critical service area that supports students at every stage of their journey

• drive improvements that have a visible impact on student experience

• work in a collaborative, student-focused portfolio

• build and lead a large, engaged and high-performing team

Your key responsibilities will be to:

• ensure effective planning and delivery of enrolment services across the student lifecycle in line with compliance obligations

• partner with senior leaders to contribute to strategic initiatives that improve the student experience

• align teams and resources to deliver on service priorities and defined outcomes

• prepare briefings and discussion papers for executive review with clear analysis and recommendations

• lead workforce planning, capability development and performance frameworks for the enrolment services team

• foster a positive, values-led team culture that drives engagement and performance

• identify and manage risks, issues and opportunities across people, processes and systems

• build trusted relationships with stakeholders and establish effective engagement mechanisms

• oversee review and improvement of systems, processes and procedures supporting enrolment services

• provide insights and coordinate continuous improvement initiatives to achieve service enhancement goals

About you

• demonstrated high-level leadership experience, including human resource and financial management

• proven ability to manage and influence diverse stakeholder groups and build productive relationships

• excellent interpersonal, written and verbal communication skills with strong negotiation and conflict resolution capability

• strong time and workload management skills with the ability to manage competing priorities and deliver results

• high-level problem solving skills and a track record of exercising initiative and sound judgement

• experience managing client services using platforms such as ServiceNow or similar case and knowledge management systems

• demonstrated experience supervising, mentoring and performance managing staff, and managing HR matters

• experience in student administration or student support programs with understanding of current student experience issues

• senior-level management experience with the ability to adapt, navigate ambiguity and lead through change.

To keep our community safe, please be aware of our COVID safety precautions which form our conditions of entry for all staff, students and visitors coming to campus.

Work Rights

You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds. 

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion. 

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Nicole Cunningham, Recruitment Operations by email: [email protected] or phone: 0449973799

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The University reserves the right not to proceed with any appointment.

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