Senior Medical Secretary - Start Immediately

• Surgeon & Associate Private Practice – Great Salary – East Melbourne
• 2 x 3 day per week positions or 1 x Full Time Position 
• Modern and vibrant practice –– Genie – Parking provided– Commencement ASAP

Would you like to have a pivotal role in our practice with our delightful Surgeon and associate? Do you enjoy assisting patients in need? Then please apply.

About us
We are an established practice, with an innovative, minimally invasive & robotic surgeon and associate. 

Our practice is located in East Melbourne, which is light and modern and has views that need to be seen to be believed. 

Our vision is to provide excellent service and a seamless journey to all our patients, and we would love you to join us in maintaining this. Parking is provided onsite. Given the nature of our specialities, an empathetic manner is mandatory, and we like to reflect this through the practice.

About you
We are seeking a warm, empathetic, experienced, self-motivated and customer service minded Senior Medical Secretary for a permanent full-time role. Here is your chance to shine!

We are open to either one full-time role, or two part-time roles of 3 days per week (so you have a day per week to cross over). 

This role is about providing that first contact with our patients – your excellent presentation, whether verbal, written or in person is essential.  You pride yourself on your unflappable warm manner, who loves to make a difference in our patients' lives.

This is an opportunity for a warm and empathetic Senior Medical Secretary to use their extensive experience/skillset to assist our established Specialist with our paper lite practice. You thrive being the gatekeeper, and go-to member of our team.

As the pivotal member of our team, you will need to demonstrate an exceptional commitment to maintaining our systems, so our practice runs at its optimum and ensures we provide exceptional patient care.  You pride yourself on your ability to think outside the square, your attention to detail skills and displaying initiative. 

Our ideal candidate will have the following:

• Experience using Genie - or similar medical software programs
• Excellent communication skills with a positive and friendly manner and can-do attitude - a real team player – loves to take initiative
• Marketing skills to assist us to building our practice including social media management. Along with managing and holding GP events including website building assistance (viewed highly)
• Experience at a Surgical Medical Practice (mandatory)
• Outstanding customer service and strong attention to detail skill level on all aspects of the Senior Medical Secretary role)
• Theatre bookings and Surgical billing (and quoting) experience (Eclipse experience viewed highly)
• Ability to work independently with initiative and also love being part of a team and to lead the way with your impeccable verbal, written and personal presentation.
• You pride yourself on your attention to detail and thrive in implementing and maintaining systems.
• Ability to work well under pressure and to multi-task in a busy environment, allowing our Specialists to do what they do best – being Clinicians.
• IT Savvy with great troubleshooting skills.

Responsibilities will include:

• Developing and implementing new and maintaining existing practice systems – you are the guru of systems and processes.
• Managing consulting sessions and meet and greet
• Welcoming patients into the practice and answering phone calls/emails in an efficient, friendly and courteous manner 
• Delivering exceptional customer service at all times (cannot be overstated)
• Scheduling and managing patient appointments
• Undertaking Theatre bookings and Surgical billing including patient billing and processing of payments
• Performing general administrative duties such as scanning, faxing, mail sorting, filing, and following-up patient inquiries
• Supporting and assisting our Surgeons in a range of administration and ad-hoc tasks.
• Enjoy being flexible to assist our Surgeons and practice
• PA duties for the Surgeon and ad hoc admin duties as required.
• End of day, week and month reporting via Genie.

Appropriate above award remuneration based on skills and experience.

Days/Hours:

Monday 

8:30am – 5:00pm (30-minute unpaid lunch)

Tuesday to Friday

9:00am – 5:00pm (30-minute unpaid lunch)

If this sounds like you, and you have the skills/experience required, we’d love to hear from you.  Please upload your resume and cover letter and quote ref: 990

The successful applicant is required to have full working rights in Australia and will be asked for relevant documentation during the recruitment process. Please note that a Vevo Check to verify your Australian Working Rights will be undertaken and is part of the application process for this role.

It is a requirement that you are fully vaccinated against COVID-19 and will be asked for your vaccination certificate during the recruitment process.