Senior Parts & Service Project & Reporting Specialist

Oh what a feeling! 

At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs. 

 Together, we are Toyota. 

Toyota Motor Corporation Australia is well-recognised for offering: 

• Fully maintained motor vehicle including insurance and fuel 

• Annual contribution to your private health insurance worth over $2,000 

• Significant family vehicle lease and purchase discounts  

• Flexible hours and workspaces, with a hybrid of working from home and in the office 

• Wellness facilities – free onsite gym, end of trip facilities 

• Free car parking and discounted onsite cafe 

• Genuine career development: promotions, rotations and paid professional membership 

• Paid volunteer days to support your community and matched workplace giving program 

• 26 weeks paid primary carers leave, 8 weeks paid parental leave for secondary carers and Superannuation paid on unpaid Parental Leave 

• Access to Toyota’s RewardsHub – explore, manage and customise your benefits to suit your lifestyle 

What you’ll contribute to 

 The Parts / Service  -Project and Reporting Specialist is responsible for supporting the launch and implementation of key projects for the Parts, Service and Insurance team.  This incorporates working closely with key stakeholders to ensure key project deliverables are met, objectives executed and on time delivery. Additionally, this role includes developing and delivering key reporting and insights focusing on the parts, accessories and service operations. Working closely with cross-functional teams and external stakeholders, the role drives transformation to achieve medium to long term growth for TMCA’s Value Chain objectives.

This is a full-time, max-term (January 2027) position based at CHQ in Port Melbourne. 

How you’ll make an impact 

• Support key elements of initiatives developed by the Parts, Service and Insurance teams to ensure they are facilitated and executed effectively
• Develop project plans and process’ to ensure projects are delivered on time and are sustainable
• Analyse market trends, customer insights, and dealer performance to identify opportunities for growth and innovation
• Contribute to pricing, inventory, and service delivery strategies that improve efficiencies and competitiveness
• Collaborate with internal departments, dealer networks, and external partners to ensure successful execution of strategic initiatives and drive outcomes that support sustainable growth
• Collaborate with key stakeholders to maximise TMCA opportunities within the Value Chain
• Work with One Toyota partners, regions and Dealers to provide the business with accurate and timely reporting
• Support national projects and pilots across parts and service ensuring timely delivery and measurable impact
• Provide strategic input into business cases, performance reviews, and continuous improvement
• Monitor own tasks with respect to compliance with all relevant legislation and statutory requirements to minimise Toyota’s risk exposure and liabilities

Your attributes – If this sounds like you, we’d love to hear from you! 

• Degree qualification (preferred but not essential)
• Extensive experience in automotive aftersales
• Understanding of the automotive industry including vehicle sales, parts & service operations, and finance & insurance operations
• Strong understanding of the automotive market, dealer network and operations, and customer expectations
• Experience in the strategic planning, implementation and standardisation of operational growth initiatives.

Make your impossible, possible & apply today! 

You’re welcome to find out more by visiting our careers page: www.toyota.com.au/careers.  

Applications close on the 3rd of July

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use. 

We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements. 

Toyota is an endorsed employer for all women. Please review Work180 website for further information. 

We don’t require a cover letter or selection criteria to be addressed. 

Come with us and help create the future. 

Primary Location 

CHQ Port Melbourne – 155 Bertie Street, Port Melbourne, VIC 3207