Senior Platform Administrator

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.

At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

THE HUB24 STORY  

We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians. 

Benefits and Life at HUB24

Learn more about our employee benefits HERE.

Job Summary:

We're hiring a Senior Platform Administrator to join us at HUB24 on a fixed-term contract until late November 2026. Step into a senior role within HUB24’s platform operations team, where you’ll play a key part in delivering high-quality service to advisers and clients. As a Senior Platform Administrator, you’ll act as a trusted subject matter expert—supporting the Adviser Administration Team Leader, driving process improvements, and ensuring the smooth and compliant administration of client platforms.

Blending technical expertise with strong client engagement, this role offers variety across complex account administration, stakeholder collaboration, and continuous improvement initiatives. It’s well suited to someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering exceptional client outcomes while contributing to a high-performing team culture.

Responsibilities:

• Support day-to-day workflow management, task allocation and tracking
• Drive process improvements, maintain procedures and support team training
• Act as an escalation point and subject matter expert
• Complete end-to-end platform administration (account opening, maintenance, transactions, rollovers, withdrawals, adviser setup, etc.)
• Manage client and adviser enquiries, ensuring timely and high-quality service
• Build strong stakeholder relationships and draft client communications
• Ensure compliance with regulations, maintain accurate records and support audits

Requirements:

• Financial services experience in a similar role
• Strong understanding of platforms, financial products and the advice industry
• Knowledge of AML/KYC/FATCA/CRS and Australian securities
• Strong communication and stakeholder management skills
• High attention to detail and strong problem-solving ability
• Effective time management and ability to juggle priorities
• Client-focused, proactive and accountable
• Collaborative team player with integrity and a continuous improvement mindset

The Recruitment Process

• Acknowledgement email once your application has been submitted. 

• Our Talent team will start reviewing your application. If unsuccessful, you will be notified. 

• If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role. 

• If you’re a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.

• Should you require any accommodations to the recruitment process, please email [email protected], and one of our team will contact you. 

• Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews. 

• Communication of outcomes to successful and unsuccessful candidates and feedback provided. 

*As part of our process, a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here. 

2024 Circle Back Initiative Employer – we commit to respond to every applicant. 

Endorsed by WORK180, we are proud to be recognised as an employer of choice for women. 

We have been nominated and placed on the BOSS Best Places to work list. 

Seek Star Awards 2024 - Nominated as a finalist for the Best Employer Brand Initiative

HUB24 is an equal opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we’re here to support you