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SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
SafetyCulture is among the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often!
We are looking for an experienced Senior Pricing & Packaging Specialist to help shape and implement SafetyCulture’s commercial model and global monetisation strategy and help propel us towards $500M ARR.
Reporting into our Strategic Projects & Commercial Operations Team in Sydney, you will collaborate cross-functionally with Product, Revenue Operations, Finance and Engineering to develop strategic, enterprise-focused pricing models, optimise customer billing experiences globally and rethink how existing SaaS pricing models will change with the rise of AI.
Key Responsibilities
- Pricing Strategy Implementation: Lead the design and execution of pricing strategies across all product lines, ensuring alignment with global growth objectives and market dynamics. With a specific focus on large enterprise commercial arrangements.
- Packaging & Billing Experience: Own and continuously enhance the customer journey relating to billing, plan management, and upgrades, ensuring clarity and seamless customer transitions.
- Market & Customer Analysis: Perform market research and competitive benchmarking to develop optimal pricing and packaging structures tailored to enterprise clients.
- Customer Benefits & Value Insights: Analyse customer product usage and perceived value to inform strategic pricing adjustments, ensuring alignment between product value and pricing.
- Financial Modelling & Forecasting: Model and forecast revenue impacts of proposed pricing initiatives, presenting clear, data-driven insights to senior management.
- Cross-Functional Collaboration: Work closely with Product, RevOps, GTM, Engineering and Finance to ensure pricing and packaging initiatives are effectively rolled out and communicated internally and externally.
- Continuous Optimisation: Monitor the effectiveness of pricing strategies, gathering customer feedback to continually refine and improve our approach to pricing and packaging.
Impact & Opportunities
- Revenue Growth: Directly influence our path to $500M ARR by strategically monetising products and enhancing customer lifetime value, connected to benefits.
- Global Reach: Play a pivotal role in shaping pricing strategies that impact customers worldwide, providing extensive global business exposure.
- Customer-Centric: Improve customer satisfaction by simplifying complex billing scenarios and clearly articulating value through pricing and packaging.
- Strategic Influence: Act as a trusted advisor to senior leadership, driving strategic decisions and cross-functional initiatives that shape our commercial success.
Required Qualifications & Experience
- Experience: 5 - 7 years total professional experience, with at least 2 years specifically in pricing and packaging roles within SaaS.
- Pricing Expertise: Proven track record in designing, implementing, and managing SaaS pricing models, particularly for enterprise sales.
- Analytical Skills: Financial modeling, forecasting, and data analysis abilities; proficient in Excel.
- Market Research: Skilled in conducting competitive benchmarking, customer analysis, and market segmentation to inform pricing decisions.
- Collaboration & Communication: Excellent stakeholder management and communication skills, able to present complex strategies clearly to senior executives.
- Education: Bachelor’s degree in Business, Finance, Economics, or related fields (i.e. MBA), advantageous but not required.
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
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