Senior Production Support Engineer - SRE

Senior Platform Support Engineer / Site Reliability Engineer
Sydney

Full time

$160-190k

Hybrid
About the Opportunity
We are working with a leading financial services client who are looking for an experienced Production Support Engineer / Site Reliability Engineer to join a team responsible for supporting highly available, business-critical transaction processing platforms.

This role sits within a modern engineering environment supporting real-time distributed systems that process high volumes of transactions. The successful candidate will play a key role in ensuring platform stability, reliability, performance and operational excellence.

The position is ideal for engineers who thrive in fast-paced production environments, enjoy troubleshooting complex issues and are passionate about automation and continuous improvement.

Key Responsibilities

• Support and maintain mission-critical production platforms operating in a 24x7 environment
• Monitor platform health, performance and availability across distributed systems
• Respond to and manage production incidents, ensuring timely resolution and effective stakeholder communication
• Conduct root cause analysis and drive permanent fixes to recurring issues
• Partner with engineering teams to improve system reliability, scalability and resilience
• Develop automation and tooling to reduce operational overhead and improve efficiency
• Investigate transaction flows, application behaviour and data issues using SQL and system-level analysis
• Contribute to platform observability, monitoring and alerting improvements

Required Experience

• 5+ years' experience in Production Support, Site Reliability Engineering, Platform Engineering or Application Support roles
• Experience supporting high-availability, business-critical systems
• Strong troubleshooting and incident management capability
• Solid Linux administration and system-level debugging skills
• Experience supporting distributed or real-time processing environments
• Hands-on experience with monitoring and observability platforms such as Splunk, Grafana, ELK or Prometheus
• Scripting or automation experience using Python, Java, Shell or similar technologies
• Strong SQL skills and experience performing data investigations
• Excellent communication and stakeholder management skills

Preferred Experience
Experience within one or more of the following environments would be highly regarded:

• Financial Markets
• Electronic Trading
• Payments Platforms
• FinTech
• Transaction Processing Systems
• Large-scale Platform Engineering
• Cloud Infrastructure and SRE Teams

Desirable Skills

• Kubernetes or OpenShift
• Cloud-native technologies
• Security and key management concepts
• Experience supporting transaction-intensive systems
• Exposure to digital asset, blockchain or distributed ledger technologies

What We're Looking For
The ideal candidate will:

• Have supported complex production environments under demanding operational conditions
• Demonstrate strong analytical and problem-solving capability
• Be confident leading investigations into critical incidents
• Take ownership of platform reliability and service availability
• Have a passion for automation and operational excellence
• Communicate effectively with both technical and non-technical stakeholders

This is an excellent opportunity to work on modern, high-throughput platforms where reliability, performance and operational excellence are critical to business success.

If this is of interest, get in touch: