Senior Program Manager

About the right team member

The Senior Program Manager is the organizing force managing multiple programs of strategic importance. This role ensures all programs are on track, team members are collaborating effectively and deliverables across multiple teams come together to create best-in-class solutions that exceed expectations and deliver great experiences for end users. The role also helps to gather requirements, create roadmaps, and define processes needed to deliver complex solutions.

About the role

• Work with Executives and partner with leaders across the organization to identify programs that will support organization to achieve MINDBODY growth strategies


• Partner cross-functionally to successfully implement and deliver consistent programs designed to meet the needs of the various groups. Find ways to balance creativity, consistency, and meeting the needs of different leaders and teams


• Conduct needs analysis, use quantitative and qualitative data to design measurements, evaluate objectives and define scope to successfully execute on deliverables


• Keep leadership informed of issues, challenges and impacts on program deadlines


• Create scopes of work for targeted programs


• Develop and manage schedules, budgets and activities


• Develop innovative and creative approaches to solve for identified outcomes


• Acts as a decision maker for routine and process questions for ongoing programs.  Elevates problematic areas or questions, working with urgency to solve


• Leads the planning, delivery, marketing and communication efforts of programs overseen 


• Identify potential risks, manage dependencies and escalate to management in a timely manner with mitigation plans


• Participate in planning and road mapping activities to identify impact on other cross-functional programs


• Prioritize deliverables effectively in a fast-paced environment with multiple conflicting priorities


• Identify gaps in processes and recommend continuous process improvements


• Expose and remove impediments to project success.


• Manage a portfolio of multiple programs, possibly in various stages of development


• Own analytics and reporting for the product development program to monitor progress and drive improvement


• Identify and resolve conflicts, inter-dependencies and program issues quickly and efficiently


• All other duties as assigned

Skills & experience

• Bachelor’s degree, technical certification or equivalent work experience


• 4-6 years’ program management experience


• High level of initiative for excellence, results and process improvement


• Ability to make judgment calls when dealing with ambiguity


• Ability to deliver successful programs/change management from conception through business case to implementation, measurement and ongoing management


• Experience and competence in leading, influencing and coaching others in the absence of direct reporting relationships, especially at senior levels and via remote relationships


• Ability to quickly build relationships and credibility with leaders


• Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Project and SharePoint


• Experience in training others and facilitating meetings


• Strong presentation and communication skills required


• Must have a passion at using data to understand and make decisions


• Strong skills with business intelligence and analytics tools


• PMP, Agile, P30 or other relevant project or program management certification is highly desirable