Senior Project Manager | Mandarin Speaking

The Enterprise Project Manager will lead both large-scale strategic programs and smaller tactical initiatives involving CRM optimization, data platforms, and enterprise applications at TMGM. This role is covering both project management (end-to-end lifecycle delivery) and change management & process optimization, ensuring that projects are executed securely, compliantly, and with full business adoption.

Key Responsibilities

Project Management

Project Initiation & Scoping

• Define project charters, objectives, and success criteria in alignment with TMGM’s business and compliance strategy.
• Assess project feasibility, budget, and resources.
• Identify stakeholders across operations, marketing, IT, security, and compliance.

Planning & Governance

• Develop detailed project plans with scope, deliverables, timelines, and KPIs.
• Set up governance frameworks, steering committees, and reporting structures.
• Define and manage budgets, vendor contracts, and resourcing models.
• Establish data and security compliance checkpoints in project plans.

1. Execution & Coordination

• Lead cross-functional teams across CRM, data engineering, marketing, and security.
• Manage integrations between CRM, trading platforms (MT4/MT5), and internal apps.
• Ensure that operational, marketing, and customer data workflows are delivered securely.
• Track deliverables to ensure adherence to scope, time, and quality.

Monitoring & Risk Management

• Proactively identify risks, dependencies, and bottlenecks; implement mitigation strategies.
• Maintain project dashboards and executive reporting for real-time visibility.
• Monitor vendor performance and ensure SLA compliance.
• Oversee testing and quality assurance processes for system rollouts.

Closure & Handover

• Ensure formal project closure, documentation, and knowledge transfer.
• Conduct post-implementation reviews to capture lessons learned.
• Validate that business, data, and security objectives were fully met.

Change Management & Process Optimization

Change Management

• Design and implement change management strategies to support adoption of new systems/processes.
• Lead communication, stakeholder engagement, and training plans.
• Measure adoption and usage of new systems, adjusting strategies where needed.

Process Optimization

• Identify gaps and inefficiencies in CRM, marketing data, and customer data workflows.
• Drive automation and standardization initiatives to enhance efficiency.
• Promote best practices in Agile delivery and hybrid enterprise frameworks.

• Bachelor’s or Master’s degree in Business, IT, or related field.
• 6–8 years of experience managing both large-scale transformation programs and smaller tactical projects.
• Proven track record in CRM, customer/marketing data, and enterprise platform projects.
• Knowledge of data governance, privacy regulations (GDPR, ASIC, APRA CPS 234), and security frameworks.
• Strong skills in project management methodologies (Waterfall, Agile, Hybrid).
• PMP / PRINCE2 certification required; Prosci or equivalent Change Management certification preferred.

Preferred Skills

• FinTech or financial services project experience (e.g., trading systems MT4/MT5).
• Familiarity with cloud platforms and enterprise architecture (AWS, GCP, Azure).
• Strong cross-border and multicultural team management skills.

• Hybrid working arrangement - 1-2 Days WFH
• Opportunities for enriching career growth, including exposure to regional contexts
• Complimentary snacks and beverages available in the office pantry
• Healthcare coverage (medical, dental, optical), gym benefits
• Flexibility in smart casual dress code
• Young, vibrant and open work culture