Senior Reservations Consultant | Cruise Whitsundays

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort. 

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About The Role

The Senior Reservations Consultant plays a vital role within the Reservations Team, providing support and leadership to ensure the smooth day-to-day operation of our customer service and booking processes. This exciting role covers all the essential duties of a Reservations Consultant, from expertly inputting bookings into CustomLinc to providing exceptional, timely service that leaves our customers smiling. You'll also be focused on converting inquiries into sales and driving our team's success every day.

Key responsibilities will include, but not limited to:

• Training and mentoring new Reservations Consultants
• Maintaining up-to-date training materials and manuals
• Assisting in the development and revision of Standard Operating Procedures (SOPs)
• Providing relief support in the Reservations Supervisor role, as required
• Stay up to date with all Cruise Whitsundays products, timetables, and current promotions

About You

We are seeking a dynamic candidate who embodies a strong team player mentality, demonstrating a collaborative and proactive approach, coupled with a positive, energetic attitude. The ideal individual will excel in a fast-paced environment while effectively multitasking and prioritising tasks. They must possess a high level of interpersonal skills and a lead-by-example mindset, ensuring exceptional customer service and relationship management.

To be successful in this role you will have:

• Strong ability to multitask and prioritise effectively in a busy setting
• Proficiency in Microsoft Office and confidence with various technology and communication tools
• Excellent written and verbal communication skills, with a solution-focused and detail-oriented approach
• Comfortable working a flexible rotating roster, including weekends, evenings, and public holidays
• Ability to train and support new team members

• Minimum 2 year’s customer services
• Sales Experience
• Booking systems experience
• Training/Leading staff experience

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Discounts at the Cruise Café & Bar
• Discounts at the bar on board vessels
• Free public transport
• Salary sacrifice remote area benefits