Senior Service Engineer - Observability

The role leads the enterprise transition from AppDynamics to Elastic Observability using OpenTelemetry, driving modern observability practices, improving reliability and scalability, and ensuring a smooth migration through strong technical leadership, automation and alignment to SRE and cloud-native standards.

• Lead the end-to-end migration from AppDynamics to Elastic using OTEL, ensuring parity or improved observability outcomes


• Define and implement OTEL-first instrumentation standards and scalable telemetry pipelines


• Drive adoption of SRE practices, shifting towards SLI/SLO-based monitoring and alerting models


• Automate deployment, configuration and validation of OTEL collectors, Elastic assets and CI/CD observability checks


• Enable safe and automated decommissioning of legacy AppDynamics tooling, agents and licences


• Improve platform reliability, scalability and self-service observability through reusable patterns and automation


• Provide technical leadership and mentoring to engineering and SRE teams, producing runbooks and self-service assets to support adoption

• 5-10 years deep experience with AppDynamics APM knowledge for migration and exit planning


• Expert Open Telemetry instrumentation and collector engineering


• Advanced Elastic Observability (APM, traces, logs, metrics, service maps)


• Deep knowledge of Kibana for dashboard creation


• ESQL Query writing language to search, filter, transform, and analyse data stored in Elasticsearch—especially logs, metrics, 


• events, and security data.


• Hands-on automation using Infrastructure as Code, CI/CD, APIs, and scripting


• SRE practices including SLIs, SLOs, and incident diagnostics Strong governance, cost optimisation, and risk management 


• mindset


• Experience building Agentic AI capability


• Excellent communication skill and proven ability to collaborate across a large enterprise at all levels