Senior Service Manager

Own the relationship. Drive the outcome. Grow the account.
Join NEC as a Senior Service Manager and lead large-scale managed service accounts, shaping strategy, improving performance, and delivering real customer impact.

About the Role

Step into a high-impact leadership role where you will be the primary interface between NEC and key enterprise customers, driving service excellence, strategic growth, and long-term partnerships.

Managing large, complex accounts ($5M+ revenue), you’ll own end-to-end service delivery performance while shaping account strategy, influencing stakeholders, and unlocking new opportunities across managed services.

This is a commercially focused, customer-facing leadership role where you will drive continuous improvement, ensure SLA performance, and align NEC services with your customer’s evolving technology strategy.

What you’ll be doing

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  Lead service delivery across complex managed services environments, ensuring SLA performance and customer satisfaction

  
  


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  Develop and execute account strategy, driving growth through cross-sell, upsell, and pipeline development

  
  


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  Build trusted customer relationships, engaging senior stakeholders and aligning to business objectives

  
  


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  Own contract performance, including scope management, risk mitigation, and service optimisation

  
  


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  Drive financial outcomes, managing P&L, revenue growth, and cost efficiencies across accounts

  
  


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  Contribute to solution design, supporting bids, service enhancements, and strategic service evolution

  
  

What you’ll bring

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  3–5+ years’ experience in IT managed services / service delivery leadership roles

  
  


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  Proven experience managing large, complex customer accounts and escalations

  
  


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  Strong commercial acumen, including P&L ownership and financial performance management

  
  


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  Experience managing managed services contracts and navigating contract variations

  
  


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  Ability to engage and influence technical, operational, and executive stakeholders

  
  


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  Understanding of ITIL, Service Management, or governance frameworks (desirable)

  
  


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  Confident presenting solutions, driving improvement initiatives, and shaping outcomes

  
  

Why NEC?

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  Work on strategic, high-value enterprise and government accounts

  
  


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  Be part of a business that combines technology and human impact

  
  


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  Access strong career pathways, learning & development, and leadership opportunities

  
  


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  Competitive salary package + benefits + flexible working

  
  


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  Join a collaborative environment focused on innovation and continuous improvement

  
  

Ready to Apply?

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  Update your resume and show us how your applications experience aligns with this role. Tell us why you're the right fit – we want to see your expertise in action to give your application full consideration.

  
  

What’s In It for You?
✅ Bonus & wellness days (after 6 months)
✅ 14 weeks paid parental leave
✅ Up to 4 paid volunteer days per year
✅ Discounts on health insurance, travel, entertainment & more
✅ Salary sacrificing options (car leasing, super, etc.)
✅ Employee Assistance Program – free, confidential support for you & your family

Join Us & Make an Impact!

We embrace diversity, equality, and inclusion. Applications are strongly encouraged from Aboriginal and Torres Strait Islander peoples, people with disabilities, and individuals from culturally diverse backgrounds.

Ready to take your career to the next level? Apply now and let’s build something amazing together!