Senior ServiceNow Developer

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Senior Developer – Integration within our Software Development team, you’ll take a leading role in designing, developing, and maintaining integration-focused applications and platforms. This role combines hands-on coding with technical leadership and collaboration across teams to deliver secure, well-structured, and maintainable code aligned with Datacom’s quality standards. You’ll engage with business stakeholders to understand requirements, provide technical guidance, and contribute to continuous improvement initiatives.

Our offices are based across Australia and New Zealand, and the team works in a hybrid model - one to two days in the office and the rest from home. We like to bring people together in person when we can, but we also value the flexibility of remote working and the importance of work/life balance.

What you’ll do

At the moment, as Senior Developer – ServiceNow you will be focused on:

• Overseeing analysis, design, programming, debugging, and modification of enterprise or end-user applications.
• Participating actively in code reviews and ensuring all development meets high quality and performance standards.
• Resolving gaps and ambiguities in functional and technical designs and addressing defects within your development domain.
• Working with project leads and business owners to provide thought leadership on technologies and process improvements.
• Collaborating across domain teams to deliver reliable, scalable solutions aligned with established frameworks and patterns.
• Developing re-usable code wherever possible to support platform efficiency.
• Preparing and maintaining comprehensive technical documentation and system implementation plans.
• Installing, testing, and maintaining new or modified systems and software.
• Providing technical guidance and mentoring team members, acting as an informal team lead when required.
• Assuring adherence to project budgets, schedules, and performance requirements.
• Promoting a principle-driven health and safety culture that protects employees and aligns with Datacom policies.

Datacom is a continuously evolving organisation — our projects, technologies, and customer needs grow with us, and this flexibility means your role will too.

What you’ll bring

Required experience:
• 7+ years in ServiceNow development with at least 3 years in a large IT environment.

• Strong knowledge of ServiceNow Modules including ITOM and ITSM.
• Strong knowledge of established development frameworks, platform capabilities, and design patterns.
• Advanced programming skills in languages
• Advanced knowledge of major relational databases
• Proficiency with modern DevOps tools and automation practices.
• Excellent analytical, problem-solving, and communication skills.
• Demonstrated ability to act as an informal team leader and mentor other developers.
• Strong customer relationship and stakeholder management abilities.
• Self-management skills for estimating, planning, and delivering development tasks efficiently.

Nice to have:
• Familiarity with enterprise backup, antivirus, and system monitoring tools.
• Working knowledge of competing product offerings and modern integration technologies (e.g. APIs, middleware).
• Technical leadership experience within collaborative development environments.
• Bachelor’s degree in Business, IT, Science, Engineering, Economics or a related discipline.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small‑business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill‑out spaces, remote working, flexi‑hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work.

You will be recognised and valued for your contributions and be able to do your work in a collegial, flat‑structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges — so you will never run out of interesting new challenges and growth opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.