Senior Strata External Claims Adjuster

Job Description




Why Join Us?

• Competitive salary + performance bonus


• Car allowance, laptop, and phone


• Autonomy to manage your own portfolio of complex claims


• Exposure to major loss, litigation and complex stakeholder environments


• Strong, experienced leadership team and national network

About You



You're an experienced strata or property claims professional ready to step into a senior role where you can manage complexity, influence stakeholders, and lead from the front.



You might currently work in:

• Senior Loss Adjusting


• Complex Property Claims/Major Loss


• Technical Claims or External Adjusting roles

We're looking for someone who:

• Brings deep strata/property claims expertise and strong policy interpretation skills


• Has experience managing complex or large loss claims end-to-end


• Demonstrates strong commercial judgement and cost control capability


• Can influence, negotiate and build trust with senior stakeholders


• Leads by example and supports the development of others


• Is proactive, autonomous and confident working with minimal supervision

The Opportunity



As a Senior Strata Adjuster, you will take ownership of complex property and strata claims, managing them independently from assessment through to final settlement while ensuring high-quality outcomes for clients.



Your responsibilities will include:

• Own complex strata claims end-to-end, from assessment to settlement


• Deliver technical assessments, coverage decisions and cost outcomes


• Lead negotiations, including large loss and litigation matters


• Influence insurers, brokers and key stakeholders to drive outcomes


• Ensure compliance with SLAs, KPIs and regulatory standards


• Mentor junior adjusters and strengthen team capability


• Support business growth through client relationship development


• Significant experience in strata/property claims or loss adjusting


• Strong understanding of building, remediation and reinstatement principles


• Advanced stakeholder management and communication skills


• Driver's licence

Requirements



Essential

• Significant experience in strata/property claims or loss adjusting


• Strong understanding of building, remediation and reinstatement principles


• Advanced stakeholder management and communication skills


• Driver's licence

Desirable

• Loss Adjusting qualifications/CILA membership


• Experience with complex claims, litigation or large loss


• Experience mentoring or supporting junior staff

Ready to take the next step?



Apply with your resume and a short cover letter outlining your experience and what excites you about this opportunity.




Additional information

• Employment is subject to a national police check


• Applicants must be Australian or New Zealand citizens or permanent residents