Senior Support Analyst

The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians. We’re focused on
supporting Victorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them of contact with
communicable diseases, safeguarding their drinking water, developing the best health, wellbeing and care facilities in the world, being at the forefront of mental health and
wellbeing treatment or accelerating medical research. It’s all part of the way we partner with the community to help every individual lead a healthy life.

About the role:

• The Senior Support Analyst will be part of a dedicated and skilled team to deliver clinical application support for the Victorian Government's shared Clinical System, Cerner.

• The Cerner suite is delivered on a multi-tiered complex infrastructure utilising high availability and disaster recovery frameworks. It is delivered to 6 health services, encompassing more than 25 Victorian Public Hospitals.

• The role works closely with teams internal to HTS as well as client and vendor teams.

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.  

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all. 

How you'll make a difference:

• Work with vendor stakeholders, to support to track and resolve raised information technology issues.
• Prepare business requirement documentation for the various stakeholders of the Application.
• Develop and maintain positive, influential relationships with stakeholders including vendor and agency representatives.
• Operate as an effective member of the team, working collaboratively with other team members and other stakeholders.
• Contribute to new functional upgrades and releases.
• Provide advice on application security and functionality, and independently manage changes.
• Collaborate with relevant stakeholders, to support the development and documentation of required policies and procedures.
• Review Technical changes, assess risk and impacts against the Clinical System;
• Provide Application Support services in accordance with Service Level Agreements. This includes participating in the on call roster and providing after hours support for priority 1 and 2 incidents.

To learn more please click ‘Apply' to view the Position Description on the Careers.vic website. 

What we offer:

• The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
• A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
• A strong commitment to work-life balance, including a diverse array of flexible working arrangements.