Senior Support Facilitator

Join a Team Where Your Work Truly Matters

At Wesley Mission Queensland (WMQ), our mission is simple yet powerful: to walk alongside people in need with respect, empathy, and care. Through The Way Back Support Program, we offer practical, person-centred, non-clinical support to individuals who have recently attempted suicide or experienced a suicidal crisis.

The Way Back is a free, confidential support service that bridges the gap between hospital discharge and long-term wellbeing. Our support is grounded in connection by building trust, restoring hope, and helping people rediscover their own strengths and purpose. 

Why Join WMQ’s (title of team or program) Team?

• Purpose-led practice – Be part of a not-for-profit organisation that puts people, not profits, at the heart of care.

• Work-life balance – Enjoy flexible hours that work around your life, we promote a culture that values personal time and well-being.

• Team Culture – Be part of a collaborative, multidisciplinary team across diverse clinical settings that values your skills and wellbeing.

• Perks and Benefits – We love our employee benefits, and you’ll love them too! Get discounts on private health insurance, gym memberships and travel and so much more.  

Your Role as a Senior Support Facilitator

In this role you will provide holistic non-clinical follow- up care, practical support and assertive outreach to people directly after a suicide attempt or at high risk of suicide.

The Senior Support Facilitator will work alongside the Program Manager in coordination of intake; data collection and reporting processes; providing support and guidance to the way back team; ensuring high quality standards; and upholding a positive team culture.

Key responsibilities of the role include:

• Providing direction to the team on psychosocial rehabilitation, social inclusion, and recovery orientated practice frameworks.

• Triaging referrals and provide consultation where necessary.

• Partnering with clients and key stakeholders to conduct thorough psychosocial assessments, develop, implement and review individual recovery plans.

• Providing assertive and practical support to access services related to individual needs across both outreach and in-home support.

• Facilitating linkage to ongoing community supports as necessary, e.g. primary care providers, community sector agencies.

What We’re Looking For

• Completed tertiary qualifications in community, social welfare, health or a related discipline.

• Experience working in senior roles within a recovery orientated service framework for mental health and/or suicide prevention.

• Passionate about making a positive change in the lives of people managing a suicidality.

Essential Requirements

• Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)

• Relevant probity checks required by legislation and WMQ Limited policy.

• Current Driver’s Licence and willingness to travel for work