Senior Support Officer - Travel

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Ongoing Full-Time employment 


• Located in Parramatta with flexible working arrangements available


• Salary ranges from $99,938 to $110,271 p.a. plus superannuation and annual leave loading

About the role

As the Senior Support Officer, your role will be part of the Shared Services, Business Service and Enablement Directorate, providing a customer-centred support to staff across the department on all aspects of travel management. You will ensure travel processes are smooth, timely and compliant.

Your responsibilities will include:

• Managing financial reconciliation, data accuracy and reporting


• Supporting staff with travel bookings and travel related charges


• Providing accurate and up-to--date advice on travel policies, procedures and guidelines.

For further information please click here to view the role description

About you

As the Senior Support Officer, you are detail-oriented, organised and committed to delivering excellent customer service. You’ll bring strong coordination skills and analytical thinking to support efficient travel management. 

The ideal candidate will have:

• Strong verbal and written communication skills


• Proven ability to manage competing priorities and meet deadlines.


• Knowledge and understanding of financial reconciliation reporting and data management


• Experience using systems such as, SAP, TRIM, Microsoft Office applications and third-party travel platforms.

Key knowledge and experience

• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Appropriate tertiary qualifications in Finance or a relevant/related discipline, and/or demonstrated successful experience in a Shared Services/Contact Centre environment.


• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements


• 35 hour working week


• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading


• Flex Leave entitlements, generous holidays & leave conditions


• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role, as well as your response to the below two pre-screening questions:

Question 1

Describe a difficult financial analysis problem you faced recently. What did you do to solve it, and what was the outcome? (300 words maximum).

Question 2

Describe a time where you have recognised the need to obtain specialist advice to deliver quality outcomes, what did you do and what was the impact on the result? (300 words maximum).

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. 

Closing date: Tuesday 3 March 2026  at 11:59pm.

For role enquiries please contact Steve Biddolph details at [email protected] and for recruitment process enquirires please contact Jenny Nguyen details at [email protected]

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ([email protected]) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.