Senior Technical Service Engineer - UPS

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. The Power Quality (PQ) division at Eaton Electrical provides power management solutions including uninterruptable power supplies (UPS\u2019s), surge protective devices, power distribution units (PDU\u2019s), remote monitoring, software, power factor correction, airflow management, rack enclosures and services. We strive for continued success in leveraging technical innovation to develop next-generation solutions.\n\nWe are looking for a Subject Matter Expert (SME) in UPS and critical power systems to provide hands on technical support to 1 phase, 3 phase UPS range and DC systems. This will include commissioning, testing, troubleshooting, and maintenance for Field Service Technicians, Project Management Team, and Customers. \n\nThis is a great opportunity for a Field Service Technician who wants to step up in their career and move towards a training and leadership role. The role will require to travel to sites (30%) and also travel to factory or other Eaton sites for training and testing. \n\n## What you\u2019ll do:\n\n * Deliver the product technical trainings and participate in testing such as Factory Acceptance / Witness Testing (FAT/FWT) and Site Acceptance Testing (SAT) for critical power projects. \n * Ensure high standards of service delivery, safety, and customer satisfaction across ANZ.\n * Respond to customer and field service requests for technical support on DC and UPS systems including other Power Quality products\n * Diagnose and resolve hardware, firmware, and configuration issues, both remotely and on-site.\n * Technical Support commissioning, maintenance and testing of UPS systems at Eaton and customer sites, including integration with batteries and monitoring systems. \n * Attend the site commissioning, testing, and repair as required as level 1 and 2 support resource. Providing technical direction and complete the MOP templates required to perform these activities.\n * Attend and participate in Factory Acceptance Testing (FAT) and Factory Witness Testing (FWT) for UPS and DC equipment, following approved test scripts and procedures\n * Lead the creation of Testing templates required for UPS and DC systems\n * Deliver technical training to customers, field service engineers, and contractors on UPS \u0026 DC Systems: operation, maintenance, repair, and safety.\n * Ensure all work complies with relevant Acts, standards, and customer site requirements.\n * Participate in safety audits, toolbox talks, and ongoing EHS training.\n\n\n\n## Qualifications:\n\n * Minimum 5 years of experience supporting 3-phase UPS systems and/or DC systems \n * Current unrestricted Driver License\n * Electrical License is preferred or a plus\n * Experience with factory testing, commissioning, and technical training delivery.\n * Willingness to travel for site support and factory testing (typically 10\u201330%)\n * Adaptability \u0026 flexibility on changing priorities and customer needs\n * Excellent communication and customer service skills.\n\n\n\n \n \n\n\n## What We Offer:\n\n * Free on-site parking\n * Flexible working arrangements \n * Competitive salary with access to bonus scheme and car allowance\n * Volunteer days\n * Outstanding training and development programs for both professional and personal development \n\n\n\nWe are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.\n\nIf this sounds like you, please send through your application. We look forward to hearing from you!\n