Senior Technical Specialist

Description – Expression Of Interest Opportunity

Join one of Australia’s most awarded IT companies and make your mark

About Us

We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow.

We are THE MISSING LINK between where you are and where you want to be.

We’re seeking a highly skilled Network & Cloud Technical Specialist to join a high-performing Enterprise team operating within a 24/7 NOC environment for an initial 6 month fixed term contract, with a possibility for extension.

This role is critical to ensuring the availability, performance, and resilience of enterprise network services, supporting large-scale customer environments across cloud, data centre, and network infrastructure. You’ll work across incident management, proactive monitoring, optimisation, and customer engagement—directly influencing service outcomes for enterprise customers.

What you'll be doing

• Own the end-to-end lifecycle of incidents, problems, changes, and service requests
• Actively manage high-severity incidents (P1/P2) with urgency and precision
• Ensure SLA compliance and service continuity at all times
• Perform root cause analysis (RCA) and drive permanent fixes

Proactive Monitoring & Optimisation

• Monitor and manage enterprise networks to identify and resolve issues before impact
• Optimise network performance, scalability, and resilience
• Perform security vulnerability patching and system upgrades

Technical Delivery

• Support service provider and data centre network infrastructure
• Deliver across:
• Routing & Switching
• SD-WAN & Network Security
• Cloud & multi-cloud networking
• Compute, storage, and virtualization environments

Technical Environment

You will work across a diverse enterprise stack including:

• Networking: Cisco, Juniper, Meraki, Aruba, SD-WAN, Fortinet, Palo Alto
• Cloud & Infrastructure: AWS, Azure, VMware
• Systems: Windows, Linux
• Storage & Backup: NetApp, Commvault
• Load Balancing: F5, Netscaler
• Monitoring/Tools: SolarWinds, Splunk, ServiceCentral, Magpie

Essential Requirements

• Australian Citizen with active NV1 clearance (or higher) – mandatory
• 5+ years in network/infrastructure engineering
• 3+ years in a customer-facing NOC / managed services environment
• Strong hands-on expertise across:
• Routing, Switching, SD-WAN
• Network security
• Data centre and cloud infrastructure
• Experience within ITIL/ITSM frameworks
• Proven track record meeting SLA commitments
• Ability to work in a 24/7 rotating shift + on-call environment
• Excellent communication and stakeholder management skills

Having a great company culture is very important to The Missing Link. Keeping our team happy is one of our top priorities.

Here are some of the best things about working at The Missing Link:

• Competitive base salary with an uncapped commission structure
• Opportunity to sell high-demand, high-impact cybersecurity solutions
• Supportive, collaborative team environment with strong technical backing
• Ongoing training and professional development in a rapidly growing industry
• Clear career progression in a business that values performance and initiative