Senior Workplace Technology Analyst

TCorp provides best in class investment management, financial management, solutions and advice to the New South Wales (NSW) public sector. With A$119 billion in assets under management, TCorp is a top 10 Australian investment manager and the central borrowing authority for the State of NSW, with a A$196 billion balance sheet. TCorp is rated Aaa (Stable) by Moody’s, AAA (Stable) by Fitch and AA+ (Negative) by S&P.

We work in partnership across TCorp and the NSW Government family with a long-term mindset to achieve meaningful financial impact for the people of NSW.

We're seeking a Senior Workplace Technology Analyst to join our Workplace Technology team and help deliver an exceptional employee technology experience. This is an opportunity for an experienced technology professional who enjoys solving complex problems, improving user experiences, and driving the adoption of modern workplace technologies, including Microsoft 365, SharePoint and AI powered productivity tools such as Microsoft Copilot.

Key Responsibilities

• Deliver senior level support across desktops, laptops, mobile devices, Microsoft 365 and workplace technology services.


• Resolve complex incidents and service requests across Microsoft 365, collaboration platforms and end-user applications.


• Support and guide users across Teams, SharePoint and OneDrive, helping teams collaborate more effectively.


• Provide support and adoption guidance for AI productivity tools, including Microsoft Copilot.


• Identify technology improvement opportunities and contribute to a better employee technology experience.


• Partner with infrastructure, cyber security and vendor teams to diagnose and resolve cross-functional issues.


• Contribute to continuous improvement, knowledge management and service excellence initiatives.

About You

The successful candidate will have 6+ years’ experience in end-user technology support, including service desk, desktop support or digital workplace environments with demonstrated experience resolving complex technical issues across multiple domains and exposure to service delivery and management tools and practices, including Agile, ITIL, ITSM, and SLAs.

Demonstrated experience with Microsoft 365 ecosystem (Outlook, Teams, SharePoint, OneDrive) and Copilot and AI related tools, as well as exposure to cloud computing platforms such as Azure is essential. The ability to learn and adapt to new technologies and systems, as well as experience developing process and procedural documentation will be needed.

Why Join TCorp

At TCorp, we actively collaborate with our stakeholders to achieve the best outcomes for our clients and the State of NSW. We are committed to building an inclusive culture that values diverse perspectives and contributions. We also recognise the importance of flexible working and support our people to thrive both professionally and personally.

If you require any reasonable adjustments to the recruitment process or the role, or would like a copy of the Position Description, please email [email protected].

To be considered for a role at TCorp, you must be an Australian Citizen or Permanent Resident or otherwise hold a visa that provides unrestricted rights to work in Australia on an ongoing basis. Preferred candidates will be required to complete pre‑employment background screening, including police, credit and bankruptcy checks.

Please submit your application on the TCorp website: https://tcorp.nsw.gov.au/