Service Administrator

Position: Service Administrator
Location: Marsden Park, NSW – Parking Onsite
Casual Hourly Rate: $41.11 per hour + super
Duration: 3 months with a possible view to extend

Our client is seeking a key player in their Service team. As a Service Administrator, you will be assisting with all service inquiries coming through from customers, who are needing support with their product. It is ESSENTIAL that the successful candidate has a technical aptitude, the ability to problem solve, troubleshoot when needed and respond to customers in a respectful and sympathetic manner, whilst working towards a solution. 

Client: 

Our client is an Australian company who provides, sells and services Australia’s best air conditioners.

About the Role

We are seeking a motivated and detail-oriented Service Administrator to join our clients team. If you have at least 3 years of experience in an administrative role/customer service and possess resilience and problem solving skills, we want to hear from you!

Key Responsibilities:

Customer/Technical Support

• Respond promptly to customer inquiries including dealers, installers, end users, and service technicians.
• Provide basic service technical support and escalate complex issues.
• Liaise with supervisors and the engineering department to resolve technical matters.
• Provide customers with relevant information and documentation.

Customer Follow-Up

• Keep dealers/installers updated on the status and outcome of warranty service calls.
• Follow up with Authorised Service Centres on outstanding parts and disputed accounts.
• Assist with following up on outstanding service quotations.

Cross Functional Support/Training

• Assist other company personnel as needed.
• Participate in on-the-job training and relevant training programs.
• Stay informed about current technology impacting the organization.
• Attend and participate in required meetings.

General Administration

• When needed, assist with accounts receivable invoices.
• Assist in the collation of paperwork for credit processing
• Assist with raising purchase orders and following up on invoices.
• Perform general administrative duties such as photocopying, emailing, and filing quality incident reports.
• Follow up on outstanding service calls and close off jobs.
• Maintain accurate service job histories.
• Log service call requests and prioritize them according to company guidelines.

What are we looking for? 

Interpersonal Skills:

• Strong attention to detail and problem-solving abilities
• Ability to resolve conflicts and work under pressure
• Resilience and ability to deal with problems as they come 
• Strong customer focus and ability to maintain excellent customer relationships
• Technical Aptitude 
• Sympathetic towards customers 

Qualifications & Experience:

• Proficiency in Microsoft Office (Word, PowerPoint, Excel)
• Minimum of 3 years' experience in customer service or administrative roles
• Experience in a similar industry is desired

If this role sounds like you... apply NOW! 

For any confidential discussions and questions regarding this role, please connect with Layla on [email protected]