Service Administrator - Field Service

As part of the McIntosh Group, our Case Vic Dealerships offer a wide range of Case construction machines for sale and rent, as well as expert servicing and access to genuine spare parts.

Employing over 650 people Australia wide, we pride ourselves on having a dynamic and supportive environment, a horizontal management structure and a family culture. This unique combination of opportunity and support has positioned us as a preferred industry employer, boasting long employee tenure and commitment.

Our Case Vic Dealership in Dandenong has an opportunity for a Service Administrator - Field Service to join the team in a full time role.

The key responsibilities include:

• All administrative duties for the Service Department including answering phone calls/messages.
• Control service bookings and organize daily work schedule to sustain each workshop employee with a constant workload resulting in a profitable schedule
• Ensure customers satisfaction is maintained to the highest level.
• Open, monitor and close all Repair Orders and record technician hours 
• Continually monitor Work-In-Progress reports and review with Service Manager
• Raise all workshop purchase orders and enter invoices into ERP.
• Ensure parts ordering procedures are followed and all transactions are covered by the correct paperwork.
• Ensure accurate and efficient data-entry and record maintenance
• Support OH&S guidelines and appropriate OH&S Culture.
• Other general departmental duties such as; attend Service Department meetings, take minutes, answer phones, take messages, and complete filing.

You will have:

• Previous experience (3+ years) in providing a high standard of administrative support in a workshop or mechanical servicing environment (desired).
• Exceptional data entry skills with an extremely high level of accuracy
• Superior communication skills (written and oral) and attention to detail
• Excellent organisational and time management skills, ability to prioritise tasks with competing deadlines
• Strong capabilities with computers, particularly databases and spreadsheets
• Ability to maintain focus and multi-task in a high pressured and ever-changing environment
• Proficient in maintaining an electronic file management system.
• Previous experience with Equip software or other Dealer Management Systems (DMS) (training will be provided).

Benefits:

In return, we offer you an attractive salary and great working conditions with an established organisation who are continually growing and passionate about offering exciting, long term career opportunities.

What comes Next?

Update your cover letter and resume to demonstrate your current experience and hit “Apply for this job” today.  

About us:

The McIntosh Group, established in 1955 is a private company wholly owned and controlled by the Western Australian based McIntosh Family. The primary business of the McIntosh Group is the retail and wholesale of Agricultural, Construction and Turf machinery, parts, and accessories.

Case Vic will commence shortlisting immediately and reserves the right to close this position at any time. You must be able to demonstrate that you have the Right to Work in Australia.