Service Advisor

JET Group Aust is a multi-discipline service business based in Mackay.  We provide a wide range of services to customers in the mining, ports, rail, transport and construction industries including but not limited to design, drafting, engineering, light and heavy fabrication, mechanical servicing and maintenance of light and heavy vehicles, hydraulic design and fitting. 

JET Auto & Mechanical

This Division of the JET Group is growing at a rapid rate, and we require a highly motivated person to come along for the journey. At JET Auto & Mechanical, we service a wide variety of vehicles from private vehicles to mine site compliance. We also service and repair heavy vehicles and mine site equipment. 

More than a job – live the JET Way

At JET Group our team members are integral to our success by providing outstanding customer service and quality workmanship. We want our team members to be fulfilled, to always be learning and to have a job for life.

About the Role

We are seeking a SERVICE ADVISOR to join our JET Group family at JET Auto & Mechanical, located in Mackay. 

• Prior experience in a similar position
• Full-time position
• Town-based, Monday to Friday
• Early finish on a Friday

About the Role

The successful applicant should be able to demonstrate:

• At least 1 to 2 years' experience in a similar position.
• Customer service focused and the ability to communicate effectively.
• Service and repair bookings.
• Preparing repair orders and job cards and keeping customers up to date with vehicle progress.
• Estimating the cost and time needed to complete a job.
• Liaising with workshop staff to ensure all work is carried out in the allocated time frame.
• Gaining authorisation for extra work if required.
• Explain all aspects of the job and work carried out to the customer and ensure the customer is happy with the explanations and the work carried out.
• Interpret warranty information and policies to customers.
• Sourcing parts when required.
• Purchase Orders and Invoicing.
• Prioritisation of safety and excellence in your workplace.

About You

• Highly motivated and guest service focused
• Good organisational skills
• Ability to manage time effectively and multi-task where required
• Ability to contribute to building a positive team spirit
• Hold a current and valid manual driver's license (Queensland)

What we offer

• Competitive salary
• Development plans to further your skills and career progression
• Access to Employee Assistance Program
• Employee Wellness Program
• Working with a team of professionals focused on safety, outstanding customer service and quality workmanship
• Work social events

How to Apply

Please submit your resume through the SEEK process and take the next step in your career!

For further details, please contact Phil on 07 4952 4356 or email [email protected].

JET Group is an equal opportunity employer and supports diversity in the workplace.