Service Advisor

At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.

Service Advisor | Dubbo

We’re looking for a proactive and detail-driven Service Advisor to support our Dubbo branch. In this role, you will be the go-to expert for estimating rebuild costs, planning workshop schedules, and ensuring every job meets Caterpillar’s world-class standards.

This is more than just quoting jobs—it’s about problem-solving, building strong relationships, and driving efficiency. You will collaborate with a skilled team, keep projects on track, and deliver exceptional service to our customers.

What You’ll Do

• Analyse rebuild projects and develop plans for successful outcomes


• Prepare accurate scopes of work, estimates, and quotations


• Build strong relationships with customers and internal teams to ensure clarity and confidence in every job


• Maintain a library of pricing and quotation data for streamlined processes


• Identify opportunities to improve workflows, boost efficiency, and enhance customer experience

Skills & experience

• Australian recognised mechanical trade qualification highly regarded


• Demonstrated experience within a project management or estimating role


• Experience with pricing and planning systems and tools (MS Project, Smartsheet, Uptake, Excel)


• Familiarity with Caterpillar products (desirable)


• Excellent organisational skills with proven ability to manage fluctuating workloads


• Ability to problem solve whilst having well-developed analytical & decision-making abilities


• Excellent customer service skills with the ability to develop strong positive relationships


• Communication skills with well-developed negotiation & conflict resolution skills


• Computer literacy skills – MS Office
  
  

Benefits

• Annual Remuneration and performance review


• Income protection with 24/7 coverage


• 12 weeks paid parental leave (primary carer)


• Online Learning Library to support your continued development


• Refer a friend program – work alongside your mates and receive up to $3000!


• Purchased Leave program


• Opportunities for growth and development


• Fitness Passport for the whole family


• Employee Wellness Program


• Discounted private health insurance


• On-boarding and welcome day at our head office in Newcastle

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact the Recruitment Team on 1300 797 028 and reference job number 4777.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.